FedEx Office Print & Ship Center

Reviews

• CR

  Candace Rich

  May 3, 2026
  1.0
  Unfortunately, I'm sharing this review due to poor customer service I received from Diana, an associate that works at the FedEx Pearland location. Diana was very dismissive, and it is perhaps due to her racist attitude towards Black customers. On Sunday, May 3rd I visited the FedEx Pearland location to ship a package. I will mention, I have been a consistent customer of this specific location for 3 years and most of the staff are helpful and professional, however, Diana is always hostile and I typically avoid her because she is intentionally dismissive. During my May 3rd visit, I attempted to ship a package using my company's account number. When it was my turn, I greeted Diana and explained I would like to ship the package using my account number. I presented the account number to Diana, she typed it in and said it is "not a valid account number and it doesn't exist." I explained I frequently patronize this location with no issues and I will also mention I visited this SAME location on May 1st to ship a package and had absolutely no problems or issues. Diana said there was nothing she could do and proceeded to help the customer behind me. I called back to ask for the District manager contact, unfortunately Diana answered and said she can't give out that information. Diana is a dishonest associate and needs to be reprimanded. I will not patronize this location ever again and will reach out to the manager and District manager for resolution.
• BB

  Bobby

  Apr 22, 2026
  5.0
  I ordered a large print for a template sing i was making and it came out great. I just started working from my house and needed something quick and they got it for me in 1 day.i was so happy with the results.
• SS

  SN

  Apr 17, 2026
  1.0
  I was treated pretty terrible today by both service folks at this location. It’s upsetting because I have had a positive experience over the last 6 months. However, I was ignored and waited about 10 minute la with no assistance with no one even in front of me, just service people preferring to box other items and have me wait when all I wanted to do is drop an Amazon return (with QR code and already boxed). Today is Friday, 4/17 @12:40 pm central.
• GG

  GM

  Apr 14, 2026
  5.0
  Exceptional customer service. Clean atmosphere. Easy in & out. No waiting.
• AS

  Abigail Solis

  Apr 8, 2026
  5.0
  I had a great experience thanks to Tyree! He was super helpful walking me through every step. I was in and out in no time thanks to his help! Great customer service.

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