The UPS Store

Reviews

• DW

  D W

  2 days ago
  1.0
  I have a package that came form the UPS hub in Conroe that was supposed to be delivered to delivered to this location for pick up on the 18th. The package left Conore at 10:09AM on the 18th. My Tracking has been saying it's delayed for over a week now. Delayed how? It left on the 18th from their UPS location 20 miles away. Whenever I call them asking if they can check to see if it's there and was possibly missed, I keep getting told that their delivery truck either hadn't arrived or it did arrive but my package wasn't on it, or that my tracking is showing it's delayed, or that I need to file a claim. A simple request to do something such as checking the back to make sure it wasn't missed is not even considered. The seller of the item has been contacted. I'm tempted to stop by there Tuesday since I will have a short day that day but I'm pretty sure they are going to give me more excuses about their truck, or the tracking number, or needing to file a claim to refuse to go to the back and check, nor do I believe they will actually go check if they say they will.
• LC

  Lauren Cole

  3 days ago
  2.0
  I came in to mail 2 small papers and an older white lady was taking care of me of me. She asked if I have mailed to them before and I said yes.. She said it was going to be mailed to a P.O. Box and I told her yes and started saying the P.O. Box number. She then interrupted me and responded saying exactly what she just said but with an attitude…I told her I wanted to pay the cheapest amount and not the expensive one. She told me $20 priority shipping is the cheapest so I paid it but from the past, I have never paid that much and have always paid less for the exact same thing. I looked it up and ups obviously offers cheaper services. I’m not quite sure on why she would lie to me about that as well as give me an attitude when I was nothing but nice to her.
• CA

  Charleen Abbott

  Jul 15, 2026
  5.0
  Anne W did a terrific job today! She worked with great efficiency and knowledge. She was friendly and very professional. She greeted man thanked me when my transactions were complete. She knew exactly what needed to be done. I did not have to wait but about 30 seconds in line. She made it seamless and a very pleasant experience. She's also a great FIFA fan! Go England!
• SF

  Syl Floyd

  Jul 9, 2026
  1.0
  I will be calling corporate on her and the boy in the back. They have no customer service skills and the boy in the back told me he didn’t care when I advised him about something and proceeded to laugh disrespectfully. Then they tried to lie the way out of it to the manager. His name is Austin.They both need to be fired.
• JB

  Joel Barria

  Jul 3, 2026
  1.0
  I am completely disappointed with this place. The customer service is abysmal—to the point where I said "hello" more than three times and none of the employees responded. On top of that, they spoke to me in a very aggressive tone that would upset anyone. Aside from that, they take far too long to serve customers, and being there is a total nightmare. The longer I stayed, the worse the experience became, as the smell was awful. I never imagined a place could smell like that. I do not recommend this place at all.

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