United States Postal Service

Reviews

• JH

  Jason Hartmann

  Sep 14, 2026
  1.0
  One star is being generous! It's 5:20 and there are still 40 people in line with two employees working. Please consider hiring a more competent manager to run this location.
• KH

  K H

  Aug 26, 2026
  1.0
  I have never hated a postal service with so much bubbling, roiling, rage. Why can’t you just call to talk to someone!? Why is the robot so evil!?
• TF

  trish flugrath

  Aug 25, 2026
  1.0
  I have had a pobox for 30 years. The price has gone up every year which is not a problem. The problem is I constantly get other people's mail and my mail is often missing according to what my informed delivery says to expect. Bank statements are consistently missing. Expectant Checks from clients are not delivered and had to be stopped and resent. GET BETTER NEW BRAUNFELS POSTAL SERVICE
• SB

  Stephanie Brown

  Aug 21, 2026
  2.0
  Very slow due to understaffing
• JG

  Julie Gray

  Aug 7, 2026
  1.0
  RESELLERS PLEASE READ! I live in McQueeney, I happen to be in New Braunfels one day and dropped off 2 packages in the drop box. It is now over 80 hours (over 3 days) and one of the packages is still not scanned. The other package shows in San Antonio and that it shipped from McQueeney which it did not. WHAT I DISCOVERED AND NOW CONFIRMED BY NB POST OFFICE....New Braunfels does not scan any packages put in the drop. They simply gather them and take to San Antonio and then they are scanned. Because my shipping zip code is McQueeney, it defaulted McQueeney as the shipping post office on the one package when it was not shipped from there. San Antonio does not know where it came from, so it defaults to your local zip code. Since the other package has not yet been scanned, all my buyer sees on tracking is that the post office is waiting for me to bring it in, yep, making me look like a dead beat seller or swindler. Likely outcome is...that buyer may cancel the order and when they do, they will be credited back their money, then when the product finally gets scanned it will be in route to them and delivered which means they received the product for FREE and I will be out the $68 and all the time and work I put in. DO NOT DROP YOUR PACKAGES WITHOUT THEM BEING SCANNED FOR TRACKING. My 5 star rating is already taking a hit as it is over 72 hours even though I dropped it off for shipping promptly. If NB post office would have had a sign above the drop stating they do not scan those packages I would never have put them in there and would have got in line and waited for them to be scanned. They obviously don't care about their own rating so don't dare think they will care about yours! If I could rate them with a ZERO I would. This is absolutely unacceptable communication and service coming from a post office. The best info they give me for now is the package is likely with the other one sitting down in SA which that one has been sitting there for 3 days now with no movement. Apparently that customer is not getting their package by tomorrow as the ETA shows either. IF YOU HAVE MONEY INVOLVED, DO NOT DROP YOUR PACKAGE AT THE NB POST OFFICE WITHOUT IT BEING SCANNED! PROTECT YOURSELF, YOUR BUSINESS, AND YOUR MONEY! (Not to mention, alot of wasted time and a headache)

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