The UPS Store

Reviews

• JP

  James Pitts

  1 day ago
  3.0
  This location is close on Sunday. Please update your online info. Everyone time is valuable.
• MZ

  mary z

  3 days ago
  5.0
  1)Convenient to get keys made $2.. 2)Notary available (call ahead to make sure it's not the person's day off) 3)Amazon return drop off. 4)Fax service Everytime I've gone to UPS Store Everyone has been very efficient..it's refreshing 💙
• MW

  Missy Walker

  Jun 25, 2026
  1.0
  Usually, we are very, very pleased with this UPS store. However, my husband went to go mail a package tonight. Got there a little past 6:30. On the website it says the store is open until 7:00. When he walked up to the door a young male employee was walking out, and said “the store is closed.” My husband stated that it says they close at 7 o’clock on the website. Young man said, “ Yeah, we have new owners and we close at 6:30. They need to update that.” My husband asked if he could still mail the package and the young man said, “ No, all the registers are down” and walked away. Very frustrating as my husband was coming here specifically tonight just to mail this package. A wasted trip. The website needs to be updated and perhaps some courtesy training with this particular employee. He could’ve at least said, “Come back in the morning and we will get you taken care of and I’m sorry about the misinformation on the website.”
• GS

  Glory Saji

  Jun 15, 2026
  5.0
  I often visit this ups for my amazon returns! Every time I am greeted by professional people who are very patient. They are very helpful and doesnt have an attitude or be impatient if you ask them the basic questions! One of the employees I came across especially today was Cynthia who was patient with me and helped me with my returns! She has a great attitude and I am very grateful that this ups is my nearest and my first go to spot! I have been to many ups based, so far they have been my number 1!
• TB

  Tony Bovinich

  Jun 4, 2026
  5.0
  Had great customer service today at UPS store in Midlothian. Took a return, clerk named Lyrick noticed that it required shipping fee and after asking if it was Amazon return, she took time to explain Amazon ship policies to me that I wasn’t aware of. She suggested that I call Amazon customer service, which I did, and Amazon said they would cover ship cost. I appreciate that Lyrick took the time to explain and give me an Amazon customer service card that the store has pre-printed for customers. Lyrick’s information was thorough and spot on and I ended up saving $83 in shipping an item back to the seller. Thank you for awesome customer service! Good job to the whole store and employees! Thank you Lyrick!

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