United States Postal Service

Reviews

• AP

  Aagyat P

  Jan 19, 2026
  2.0
  Please start updating the hours of operations in Google as well so we don’t end up making unnecessary trips. Thank you. Make USPS GREAT AGAIN
• GB

  Goddess ByNature

  Jul 7, 2025
  1.0
  Incompetence. That's all I can say. So glad I'm moving out of this one road city!
• ZZ

  Zak

  Mar 27, 2024
  5.0
  I recently moved to Melissa and I handle fulfillment for a business called Permaplug. I have used many different USPS locations over the years and the Melissa location is on top of their game. They always scan in the packages within a couple hours and are always very prompt, polite, and professional. Thank you, team!
• AK

  aubrey kollatschny

  Jan 8, 2018
  1.0
  Lisa the post master there is rude and inconsiderate. I called because I lost my receipt and needed the tracking number off it. I did this awhile back and another lady there pulled up my old receipt and reprinted for me. When I asked Lisa if she could do this she said no they can’t. I explained I have done it in the past so why not now. She then changes her response to well we don’t usually do it and it’s on case by case. Needless to say I got no help from Lisa. I called USPS 800 and they helped me. People like her who are LAZY do not need to be employed in her position. If you short cut something that simple then is she the reason many packages get lost in Melissa?????
• AG

  Ashton Geisendorff

  Nov 28, 2017
  5.0
  There are no words to express how grateful I am for the effort put fourth by the USPS staff and Post Master: Lisa Mathis. In the middle of USPS's holiday rush, I had a very special parcel lost in the mail. Unfortunately, this large parcel was filled with souvenirs I purchased for my parents while taking a trip around the world. These had a lot of sentimental value to me and were truly irreplaceable. After following the tracking daily for 2 weeks without any new updates, I knew something must have gone wrong. After calling the general USPS customer service, and visiting several post offices near me, I was told there wasn't much that could be done, beside creating a case number and waiting. In a last ditch effort to get any help locating my parcel before the Black Friday madness hit, I drove to the post office in Melissa in hopes to plead my case. I was greeted by Lisa Mathis, the postmaster at this facility. She listened to my story, took down every bit of usable information, and promised me she would use all of her resources to try and locate this package for me. I will admit at this point I left, accepting the package was gone. However, a few days later I received a personal phone call from Lisa. She wanted to let me know that she reached out to a fellow USPS employee at the sorting facility nearby and together they were able to locate my lost box. 2 days later, my box arrived safe and sound on my parents porch. Words can't describe the sentimental value of these items and how upset I was knowing there was nothing I could do to retrieve them. To have someone take such a personal and genuine interest in helping to solve my problem speaks volumes to this facilities work ethic and personal values. There is something to be said about the great employees of small town locations, and Melissa Texas has proved it. When they say they care, or they will help you, They mean it. To the USPS employees at the Melissa location, thank you.

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