The UPS Store

Reviews

• CM

  Calvin Muldery

  Aug 6, 2026
  1.0
  I had an amazon return this morning so I stopped there at 7:30 i know they open at 8:00 so I wated and wated its already 8:40 and there is no one Thats how you do business!!!
• GJ

  Gregory Johnson

  Jul 22, 2026
  1.0
  First things first. According to the employees at this UPS Store, "we are not UPS". So if you have a problem with UPS, don't go to them, because they are not UPS and will not help you. When I let the young lady behind the counter know about my dissatisfaction with her answer that "we are not UPS", she said "chill, dude". I'm in my 60's and I'm not a "dude". I was not loud or angry in any way, just expressed that I wasn't happy with the answer. Very flippant attitude. Her solution was for me to make a trip back home and deal with UPS directly. No issue that the trip is 45 minutes to an hour round trip. Unbelievable.
• ND

  Nequita Diaz

  Jul 22, 2026
  1.0
  Arrived at 6:15 to get a formed notarized. After speaking to someone earlier in the day who told me if I made it before 6:20 I could be helped just for them to be closed, door's locked, security gate closed, lights and signs off. Meaning that they locked up way before 6:15. Very disappointing.
• CC

  C C

  Jul 10, 2026
  1.0
  Seems like every time I go in here, someone is fighting with the employees. They're pretty awful, but today was an even worse experience. As I was being questioned by "Ryan", she said GIRRRRLLLLL. As I'm a man, I stared at her and asked why she was calling me a girl. She continued to espouse some nonsense to me so I asked for the contact information for her regional supervisor. She called "Frances" out of the back and when I told her what the issue was she said, is that it? She said that she was in the back and could here the transaction so I asked her if she had heard her call me a girl. She said that her employee calling me a girl was the same as calling me a dude. Although it's not appropriate to use either for a customer, so I'm not sure why she was defending this employee. I'm sure it's hard to find good workers, but these two being the face of this company is asinine in every way. The unprofessionalism here is really kind of insane. If you set up a camera, you could make this place a reality show of incompetence. I will be taking future packages across town just to avoid dealing with these people. The only way to make change here is to take any revenue from them, maybe then the owner will make a change and hire people who should actually be dealing with customers.
• CW

  Corey Wipff

  Jul 8, 2026
  5.0
  While it seems I cant reply to others reviews I can certainly do my part in making sure that these people get the recognition they deserve. I had a feeling after I came in yesterday there would be some negativity spouted. @Kimberly not only was I IN the store during the entirety of this interaction, I was also still there after you left where the trainee stated you were actually the aggressor in this situation. Apparently, according to your review, you're also a liar. The manager was not only incredibly professional and patient, but very to the point as to why your item wasn't acceptable. If you had actually absorbed anything she said instead of being hateful. Maybe you just aren't used to the word "no" and if you are so "frequent" you should have known better and read your directions that come with your returns. As far as the employees as a whole they have been nothing but kind and professional to all walks of life that come through their doors, but they still have a job to do and rules to follow. Its a shame that they have to deal with people like you who are delusional and think they're above rules. Thanks for coming to my ted talk.

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