The UPS Store

Reviews

• JM

  Jocelyn Merzon

  5 days ago
  5.0
  Always friendly and helpful! Greeted with a smile and never have felt like a bother.
• AS

  Arun S

  Sep 23, 2026
  5.0
  Been here a few times and they are always friendly.. always quick to help and have been to take care of my shipping needs.. I have not had any thing complex so mostly based on simple needs
• RR

  RateYourExperience

  Aug 24, 2026
  1.0
  They are unprofessional, and it’s no wonder they have such bad reviews. The store claims to be closed at 6:30 PM, but I was there exactly at 6:28 PM. Every business closes at the exact time it says it does.
• TW

  Total Hormones & Wellness

  Jul 24, 2026
  1.0
  Today I went to UPS store Lakeline at 9.30 for my fingerprint appointment. Sherri was there and the store was not busy at all and actually no one was there when I enter. Then I knocked on the reception desk and Sherryl came form the back and I told her I came for my appointment at 9.30 am. She refused to do it as there was no other coworker at that time . But store was completely empty and no customers present at that time she she did not respect for the appointment time and asked me to come again at 11 am. Then I went out of the store and stayed about 10 min in my car came back to the store again and asked form her whether she can do the appointment as no one came to the store over the last 10 min. She refused to do it again and she was not busy at all at that time . Her customer care skills are very poor when I return again at 11am she tried send me again back, telling me, finger print scan machine was not working . This kind of workers will damage the reputation of UPS.At the end when I asked her name as she was not wearing any name tag she hesitated to answer and "Sherry" she got pathetic customer care skills : FYI store manager and UPS
• LB

  Laurence Brevard

  Jul 22, 2026
  3.0
  I foolishly tried to take a prepaid return that was actually for USPS to the store. It was some empty gas cartridges for a carbonator, and this know it all in the store, claimed that it was hazardous material and they could not accept it. The correct answer was that it was supposed to go to the post office and not to UPS. But they were extremely rude and I will not be back to the store.

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