United States Postal Service

Reviews

• DD

  Dingo

  Aug 25, 2026
  1.0
  Sent a $1000 package to the wrong address and refused to do anything to help besides offer a slip claiming they're at fault.
• BS

  Bobby Shofner

  Aug 5, 2026
  5.0
  I had a situation with 2 of my packages that were missing,I called lake Jackson usps and I’m not sure if the lady name was Tracy but after I explained my situation to her my packages arrived in an hour or two, she was so helpful and those packages were present for my children,I almost cried. Thank you for your wonderful service and always being kind and thoughtful when interacting with me, thank you so much.
• JS

  joe Smitg

  Dec 17, 2019
  5.0
  Immensely patient.
• KH

  Kimberly Hartmann

  Dec 4, 2018
  1.0
  If I could give 0 stars I would! Do NOT go here to get a passport if at all possible. Thomasine is the manager there and she was no help at all. She actually referred me to the Freeport location because she clearly did not want to help me with a passport at that time. I waited in line like everyone else and was asked to wait at the end of the counter for someone else to help me with my passport when I went to the available cashier (she was very nice). I waited 10 min or so to be told they were not doing passports today. I explained that I was there the day before and was told that I could get this done as long as I was there before 2:45 the next day. The cashier said she would get a manager (she was nice also). 10 min later I went to a clerk that was standing in the lobby and asked if she could check to see how long the manager would be because I had been waiting for quite some time and 7-8 people had already been helped and a few other employees had walked through with no offer to help. Finally after waiting for a total of about 20-25 min Thomasine came to the counter I was at (she was not real friendly, she almost seemed annoyed) and asked what I had and I explained that I had the paperwork filled out already and the proper documentation. She looked back at the long line in the lobby and said "ok well we can help you but you are going to have to wait 15-20 min or you can go to Freeport." Clearly I should not have had to wait since I waited like everyone else in line (longer than everyone else in line)!! She went on to tell me that the policy is to get the line down in the lobby before they help anyone with a passport and I can go to Freeport because they don't have a line there. WOW I asked if she could write her name down for me and her response was "no but you can!" A customer in line made the comment "if I were you I would just go to Freeport because they are much nicer and quicker there." I think it's pretty bad when someone else hears a conversation I am having with a manager and also doesn't have nice things to say about the place. I see why the google reviews are not good for the LJ post office. I hate this because the lady helping the customers was nice but the manager is the one that makes the place unprofessional and unpleasant.
• JH

  Jennifer Hall

  Nov 19, 2015
  1.0
  It would be lovely if packages were delivered like they were supposed to be. What would be even more amazing is nor taking the phone off the hook so customers could actually call and get answers ffs that is beyond ridiculous.

Frequently Asked Questions About United States Postal Service