United States Postal Service

Reviews

• LS

  Lana Schommer

  Sep 19, 2026
  1.0
  Passport hours posted are not accurate. The employees changed their hours on Saturday to end at 12noon instead of the posted 12:30 on the usps website and on the usps phone line and the Killeen post office phone number. Very rude employee manning the passport desk too.
• T1

  toocold 123

  Sep 9, 2026
  1.0
  Been wanting to leave a review for the longest. Honestly one of the worst customer service I ever had from a post office regarding getting my passport. Avoid this post office at all cost. If I could give 0 stars I would.
• JJ

  Jamyah Jones

  Sep 9, 2026
  1.0
  Don’t even try to call they will constantly hang up! I am having troubles with my mailbox key not working and wanting someone to come out to get it fixed and they are blatantly not answering the call! This is ridiculous.
• TL

  Tiffany Leuthner

  Aug 22, 2026
  1.0
  We had a very disappointing experience trying to use the walk-in passport service at this location. We arrived at 11:40 AM, well before the 12:30 PM passport closing time that is listed on the USPS website AND posted at the front of the building. The employee handling passports immediately told us, “I’m done,” and said she doesn't accept anyone after 12:00 PM. What made this even more confusing is that we arrived at 11:40—20 minutes before the cutoff time she gave us and 50 minutes before the publicly posted 12:30 closing time. We already had our passport photos taken, had our paperwork with us, and even offered to simply wait until she was ready to take the next application. We were not demanding to be seen immediately. She still refused and repeatedly told us, “I’m done.” During the interaction, she also raised her voice and shouted that we were being rude when we were trying to understand why we were being turned away despite arriving during the posted service hours. We made the trip specifically because this location advertises walk-in passport services. Customers should be able to rely on the hours USPS publishes online and posts at the facility. If applications stop being accepted earlier, that cutoff needs to be clearly advertised—but even according to the employee's own stated 12:00 PM cutoff, we were there before it. Afterward, I noticed several other reviews describing similar issues with passport service at this location, which makes our experience even more concerning. I hope management addresses both the discrepancy in the advertised hours and how customers are being treated when attempting to use passport services during those hours.
• RR

  rxtechchik

  Aug 22, 2026
  1.0
  As a former federal employee myself, what disappointed me most about this experience was seeing exactly the kind of attitude that gives federal employees a bad reputation: a sense that strong job protection means there is little accountability for being dismissive, rude, or unwilling to serve the public. I understand the federal system, and I understand very well that no one wants to stay past their scheduled hours. But job security should never become an excuse to disregard posted service hours or speak disrespectfully to the public. The posted information at this passport office, including the signage at the building, clearly states that walk-ins are accepted until 12:30 PM. We arrived at approximately 11:39AM—a full 51 minutes before the posted cutoff time. As we approached, however, the employee handling passport applications shouted toward us, “I’m done for today.” We were then told that because she was processing one family, she would not accept us or any additional walk-ins. The family she was assisting appeared to have only two or three passport applicants. Having worked as a federal employee myself, I understand the desire to finish the day on time and avoid staying beyond scheduled hours. But there is a major difference between wanting to avoid overtime and unilaterally deciding to stop serving the public 51 minutes before the officially posted walk-in cutoff. From what I observed, it appeared that the 11:39 cutoff was being imposed simply to make sure the remaining applications could be completed without extending the employee’s workday. If 11:39 AM is the actual cutoff, then that is what should be posted—not 12:30 PM. Families should not make the trip based on officially posted hours only to be told, “I’m done for today.” What bothered me just as much as being turned away was the way it was communicated. The statement was shouted at us in a rude and dismissive manner. Her attitude gave me the impression that she felt comfortable treating members of the public this way because there would be little accountability for doing so. As someone who has worked within the federal system, that was particularly disappointing to witness. We had also brought our baby with us in the Texas heat. We work during the week, so weekends are one of the few opportunities we have to handle something like a passport application. We specifically checked the posted walk-in hours, made the trip, and arrived well within those hours. I understand wanting to leave work on time. What I do not accept is shifting that inconvenience onto the public by creating an unofficial cutoff that contradicts the hours posted on the building—and then treating people who arrive during those advertised hours as though they are the problem. If this office cannot realistically accept walk-ins until 12:30 PM, then the posted hours should be changed. Otherwise, those hours should be honored. Federal job protections exist for important reasons, but they should never create a sense of being “untouchable” or immune from accountability. Public service still requires professionalism, accountability, and basic respect for the people you are there to serve.

Frequently Asked Questions About United States Postal Service