United States Postal Service

Reviews

• DF

  Devin Ford

  Aug 28, 2026
  5.0
  When i first read the reviews i was skeptical but i still decided to give it a try and im glad i did. I went in to get my passport for the first time and the process was extremely smooth. Sandra was amazing, she helped me through every step of the process. Her customer service is amazing and shes fun to talk too!
• LL

  Lisandra Cruz Ledón

  Aug 25, 2026
  1.0
  Please don’t came here, if you have other options. Personal it’s so rude, today Tuesday August 25 I was in here and the old black lady with glasses, she was so rude and basically kicked me out just because I ask her if she has an ET on when I will start receiving my mail after a address change, and she said, she do not know, but you work there, what do you mean by saying you don’t know, does it take weeks or months. Please if you are really tired of working, or don’t like to work with customers don’t do it. Get yourself other type of job. This is so disrespectful if I could report her I truly will.
• IR

  Ivoryione Rainey

  Aug 14, 2026
  1.0
  To Whom It May Concern, I am writing to formally complain about my recent experience with Sandra, the employee at the post office who is responsible for handling passport services. Sandra stated that she has been handling passports for 22 years, which makes the experience I had even more concerning. After 22 years, I would reasonably expect someone responsible for passport applications to be extremely familiar with the current policies, procedures, and identification requirements—especially when those requirements are publicly available on the U.S. Department of State’s website. Unfortunately, that was not my experience. Sandra appeared uncertain about the applicable identification requirements and procedures, and instead of providing accurate guidance, I was given information that does not appear to align with the requirements published by the U.S. Department of State. Specifically, the Department of State provides procedures for applicants who do not have valid primary identification. The DS-71, “Identifying Witness” form, is specifically referenced as an option for certain applicants who are unable to provide acceptable primary identification. If your driver’s license is expired and you don’t have another acceptable primary photo ID, the State Department says you can use DS-71 as one of your secondary identification documents. This information is not hidden. It is literally available on the U.S. Department of State’s website. So, respectfully, if an employee has been handling passports for 22 years, I should not have to be the person explaining the Department of State’s identification procedures to them. I completely understand that policies can change and that employees may need to verify information. What I do not understand is confidently telling a customer that something cannot be done without first verifying the current policy—especially when the federal agency responsible for passports clearly publishes the requirements. If Sandra was unsure, the appropriate response would have been something along the lines of, “Let me verify that requirement with the Department of State.” Instead, I was left feeling as though I was being given incorrect information simply because the employee was unfamiliar with or uncertain about the current procedure. Twenty-two years of experience should mean twenty-two years of knowing the procedure—not twenty-two years of telling customers what the procedure supposedly is without checking. I am not asking for special treatment. I am asking for accurate information and competent customer service. When a federal agency clearly publishes its requirements, customers should not be made to feel as though they are wrong for bringing those requirements to an employee’s attention. I would appreciate a response explaining how this situation will be addressed and what steps will be taken to ensure customers receive accurate, current passport guidance moving forward.
• TP

  Tracy P

  Aug 13, 2026
  2.0
  The first worker refused to help me if I had a QR code she said I had to go into the lobby and use the machine because they“ don’t like them doing that at the counter. I had to go into a second line out in the lobby for the one cell service machine, which I already had online lobby door. It was hot in the lobby since the exterior door keeps opening. Waited a long time in this line finally, when I scanned my QR code, the machine said it was unable to print receipts. I had to go back into the post office in White in line AGAIN! I did tell the lady the machine was not printing. Luckily, when it was my turn, the other worker helped me and didn’t understand why the first person refused to help me the first time! They need to have a sign on the front door assigned posted right at the entrance that they will refuse to help at the front counter and get in line at the cell service machine. They also need a second self service machine.
• OO

  Obregon

  Aug 7, 2026
  1.0
  1 STAR — TERRIBLE SERVICE This was, without a doubt, one of the worst places I have ever had to deal with for an official appointment. I arrived 30 minutes early for my appointment, and I still ended up waiting almost TWO HOURS before being helped. What was even more frustrating was that when it was finally my turn, they helped another person first, even though that person’s appointment was 15 minutes after mine. Then, when the employee finally told me she was going to help me, she asked me to wait because there was a line of people at the post office and she needed to help them first. So what is the point of making appointments? Why ask people to arrive early if the appointment times are not going to be respected? I was there with my baby, who after such a long wait was already tired, fussy, and upset. There was absolutely no consideration for our situation, no respect for people’s time, and the organization was terrible. The service was extremely slow, frustrating, and completely unacceptable. It felt like nobody had any sense of urgency or cared about getting people through their appointments. This is honestly the worst place I have ever dealt with for getting a passport. If you have the option to go somewhere else, DO IT. I absolutely do not recommend this place.

Frequently Asked Questions About United States Postal Service