The UPS Store

Reviews

• JD

  James DeLand

  May 5, 2026
  1.0
  Notary is never working, dont waste your time, go to a other store
• VC

  Vicki Chilton

  Mar 17, 2026
  1.0
  I don’t typically leave negative reviews, but this experience warrants one. I had a Canva banner delivered for pickup at this location ahead of my son’s state wrestling competition—where he was about to celebrate his 100th win. I live in San Antonio and had just undergone a lupus infusion the day prior, leaving me physically ill and unable to travel immediately. I asked a trusted friend to pick up the order. The manager, Alex Benton, refused—stating only the purchaser could pick it up. That, in itself, is not the issue. The issue is what followed. We made multiple reasonable attempts to verify authorization: I spoke to him directly by phone. We offered live FaceTime ID verification. We explained the urgency and medical situation. He refused every option without consideration. But more than that—his demeanor was openly dismissive and, frankly, contemptuous. There was no attempt to help, no effort to problem-solve, and no basic level of human compassion, much less customer courtesy. We were treated as though we were inconveniences rather than patrons. When I arrived in person after a four-hour drive, I was met with the same attitude. I know this is not normal for UPS service. My husband and I run a small business and regularly use our local UPS Store in Bulverde, TX. They operate with professionalism, kindness, and a willingness to help within policy. Even when they can’t say “yes,” they treat people with respect, compassion, and sincere care. They treat us like neighbors and friends. This location was the opposite. Policies matter. But how you treat people matters more. This was not just poor service—it was a complete absence of it.
• NF

  Ninfa Frausto

  Dec 7, 2025
  2.0
  Does not open at posted hours.
• AB

  Alec Bray

  Dec 3, 2025
  1.0
  Doesn’t open on time. No one is here 17 minutes after store is supposed to open.
• RW

  R Wang

  Feb 2, 2025
  1.0
  I have been doing business here a few times with a bit of line but no big issues. However, last couple of weeks I saw the place not open on time. Like today, Sunday, it is said to open at 9am as posted on the door, 9:51am already, still closed. Around 10 customers came and went with disgust on their face. It seems a prevalent issue at such a prominent location as it is the heart of Cinco Ranch. Not sure what to make off it with a UPS run store.

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