FedEx Office Print & Ship Center

Reviews

• RT

  Rolando Trevino

  Jun 30, 2026
  4.0
  Easy in and out. I was there on a Sunday and there was only one man at that counter, so slight wait because of number of people coming in. He was doing his best to service everyone as fast as possible. He was very attentive and apologetic about wait.
• HS

  Hamza Sheikh

  Jun 1, 2026
  1.0
  I would leave a 0 star rating if I could. I dropped a shipment of Pokeman cards for grading worth $1000+ and the package was received in California completely empty. Either someone in this store or the driver that left from the store stole my cards and I am being told there is nothing they can do. They have a video showing me sending the package with items in it but are unable to tell me why my shipment was sent empty. I even started a claim online with FedEx and it was closed the next day just saying the shipment was empty. This is ridiculous and I will continue to fight for the money that is owed to me. I would advise to send with UPS instead because I have had no issues with items being stolen from packages from there.
• JB

  J Brown

  May 30, 2026
  1.0
  They literally close tbe store 30 minutes early for no reason.
• JM

  Jennifer Maghett

  May 19, 2026
  3.0
  I have generally had positive experiences with FedEx Office, which is why this particular visit to the Mason Road location was rather disappointing. I was shipping two signed legal documents to Hong Kong—documents only, with no commercial value and therefore typically exempt from EEI filing requirements. When I politely explained this, she appeared unwilling to listen and responded in an impatient and dismissive manner, repeatedly insisting that "the computer is showing this" and focusing solely on whether I had completed the form, rather than taking a moment to understand the straightforward nature of the shipment. She seemed far more committed to defending what appeared on her screen than to exercising the professional judgment, curiosity, and courtesy one would reasonably expect from an experienced FedEx representative. What was most concerning was not the uncertainty regarding EEI requirements—international shipping regulations can be nuanced—but the apparent reluctance to pause, listen, and verify the matter professionally. When a team member is unfamiliar with a specific procedure, a willingness to consult internal resources or simply acknowledge the customer's explanation inspires far greater confidence than a defensive attitude. For a company with FedEx's longstanding reputation, one expects staff to combine operational competence with courtesy and composure. Unfortunately, this interaction reflected neither. I hope management will view this as an opportunity for additional training, both in international shipping procedures and in the art of treating customers with the respect and attentiveness they deserve. Professionalism is measured not by how confidently one repeats what appears on a screen, but by the willingness to listen, understand, and verify before speaking with certainty.
• OO

  ODWO

  May 19, 2026
  5.0
  Quick and easy. They even have a self-serve kiosk.

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