FedEx Office Print & Ship Center

Reviews

• JM

  Jennifer Maghett

  1 day ago
  3.0
  I have generally had positive experiences with FedEx Office, which is why this particular visit to the Mason Road location was rather disappointing. I was shipping two signed legal documents to Hong Kong—documents only, with no commercial value and therefore typically exempt from EEI filing requirements. When I politely explained this, she appeared unwilling to listen and responded in an impatient and dismissive manner, repeatedly insisting that "the computer is showing this" and focusing solely on whether I had completed the form, rather than taking a moment to understand the straightforward nature of the shipment. She seemed far more committed to defending what appeared on her screen than to exercising the professional judgment, curiosity, and courtesy one would reasonably expect from an experienced FedEx representative. What was most concerning was not the uncertainty regarding EEI requirements—international shipping regulations can be nuanced—but the apparent reluctance to pause, listen, and verify the matter professionally. When a team member is unfamiliar with a specific procedure, a willingness to consult internal resources or simply acknowledge the customer's explanation inspires far greater confidence than a defensive attitude. For a company with FedEx's longstanding reputation, one expects staff to combine operational competence with courtesy and composure. Unfortunately, this interaction reflected neither. I hope management will view this as an opportunity for additional training, both in international shipping procedures and in the art of treating customers with the respect and attentiveness they deserve. Professionalism is measured not by how confidently one repeats what appears on a screen, but by the willingness to listen, understand, and verify before speaking with certainty.
• AA

  Ayad

  May 3, 2026
  1.0
  First and foremost the guy working the counter was straight useless, I wasn’t able to get what I was trying to get uploaded from my USB to google drive and ended up wasting four dollars
• AI

  Andrew Scardino II

  May 3, 2026
  5.0
  Always a great experience having multiple large print orders frequently and they are always correct and ready quickly!
• JB

  John Brucato

  Apr 20, 2026
  5.0
  I do a lot of shipping between FedEx, UPS, and USPS. I’ve learned where to go for which service (overnighting vs big packages vs drop offs etc…) I’ve always had a good experience at this location. However, today I had such a great experience, I felt compelled to share. The end of day shipping rush hits every store different but today I was not excited about it. Ashlee was a Godsend to myself and the people in line. Her energy & charisma made the wait worth it. She made us all laugh, feel welcome, and she had unwavering patience for a customer with a major language barrier. As a business owner myself, I would hire her every day of the week. She was even kind enough to help me fix the tape on my USPS package which I had butchered. I dropped it off afterwards and got compliments on the tape job from the postal worker. Ashlee, thank you for making my Monday. You rock! 10/10 I will be back.
• SS

  Stacey

  Apr 17, 2026
  1.0
  I picked up the package and went to my car and found out it was empty. Be careful if something looks strange it is. Now, I have to file a claim through my phone carrier and FedEx. If it looks strange open in the store. Otherwise, you will have to deal with this. I will not anything delivered here again. NEVER.

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