Certified by United States Postal Service • Aug 30, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 12955 Willow Place Dr W to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Aug 30, 2026
Certified by United States Postal Service • Aug 30, 2026
Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
Products & Services
1 list · 30 items
Explore offerings from United States Postal Service on 12955 Willow Place Dr W in Houston, with popular services available at this location.
USPS Services
30 items
Services
APC
BIOIPPB
BRMACCTBAL
BRMNEW
BURIALFLAGS
BUSINESS
CALLREFERRAL
CARRIER
CARRIERCALLREFERRAL
CONNECTLOCAL
DELIVERYUNIT
FACTERMINALTYPERSS
GIFTCARDS
GREETINGCARDS
GXG
LASTCOLLECTION
LBRORETAIL
LBROSSK
LOBBY
MONEYORDERSDOM
MONEYORDERSINQ
PICKUPACCOUNTABLE
PICKUPHOLDMAIL
PICKUPNOTICELEFT
PMI
POBACCESS
POBDELIVERY
POBOXONLINE
RTLMKTGTERMINALTYPERSS
WINDOWSSERVICE
Reviews
1.9
446 reviews
5 stars
69
4 stars
21
3 stars
17
2 stars
22
1 star
317
WW
winter
Aug 21, 2026
1.0
this location has some of the rudest, slowest, and most inconsistent employees i have ever dealt with. literally, it feels like all of the workers here wake up on the wrong side of the bed and then just head straight to work. almost every time i come here, someone has an attitude, acts annoyed that customers need help, or moves extremely slowly even when there is a line of people waiting.
on top of that, the self drop off area has been closed/broken for around a year now, and nothing has been done to fix it. because of this, we now have to come inside during their limited hours, around 9am–3pm, just to drop something off. people have jobs, school, appointments, and other responsibilities during those hours. the post office is also closed on the weekends, so there is basically no convenient option for people who work during the week.
its just extremely frustrating that something meant to allow customers to quickly drop off their packages has been broken for this long without being repaired. a year is more than enough time to address the issue. having such limited hours would already be inconvenient, but having the self drop off unavailable at the same time makes it even worse.
the customer service at this location also seriously needs to be addressed. i understand everyone can have a bad day, but when rude and unfriendly service happens repeatedly with multiple employees, it becomes an issue with the location itself. customers should be treated respectfully and should not feel like they are bothering employees simply because they need postal services.
lastly, if i can give this place 0 stars, i would.
LP
Lilian Pham
Aug 21, 2026
3.0
Long wait in line. Only 1 person working the line, even though there are others around and talking with each other
JJ
jr junior
Aug 11, 2026
1.0
i mean a negative star review might be acceptable. terrible waste of our tax dollars, and the way they speak to you is outrageous, we pay their salaries to talk to us crazy!!! rude, and half of the mail is always missing. save the headache and go elsewhere. had to take my elderly dad to get a certified letter, man was it a bad experience....
KM
Keisha Mason
Aug 7, 2026
1.0
Can’t drop off any packages after 5, because the window is close, package drop off doesn’t work!
KG
Krys Givens
Aug 4, 2026
2.0
Unable to perform several functions on self service kiosk, and drop bin for packages next to kiosk is out of order & taped off. Only one clerk working at 4:20 pm, with a long line of waiting patrons. Only reason for a couple positive stars is the single clerk working was polite and quick and efficient as possible, for being the single employee.
I usually have a better experience at this location, however, really disappointed with increasing postage/shipping costs and less/reduced service.
Tried to pre-print label on USPS account at home to be able to just scan and drop package, however, USPS account won't allow me to reset my password. Negative overall experience lately.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service at 12955 Willow Place Dr W?
You can send mail and ship packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and can also take your passport photo by appointment.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require scheduling an appointment using the USPS online scheduler; some limited walk-in passport hours are also available at select locations.
What are the operating hours of the United States Postal Service at this location?
The post office is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
How can I rent a PO Box at this USPS location?
You can reserve a PO Box online at USPS's website and complete the setup in person at the Post Office with two valid forms of ID.
Are PO Boxes accessible outside of regular business hours here?
Most USPS locations, including this one, offer 24/7 access to PO Boxes through the lobby, but access hours may vary so checking with the local office is recommended.
What nearby accommodations can I consider if I visit the United States Postal Service at 12955 Willow Place Dr W?
La Quinta Inn & Suites Houston Willowbrook is a nearby hotel where visitors can stay when in the area for postal services or other activities.
Are there any healthcare facilities near this USPS location?
Yes, nearby healthcare facilities include Misty Willow Healthcare & Rehabilitation Center, Legend Oaks retirement home and hospital, and Ideal ProSolutions Dental, which could be convenient for those combining postal errands with health appointments.
Which nearby places can help me with party or event planning around the USPS location?
Jump & Celebrate, Huper Optik USA, and Autobahn Performance Films are event planning services nearby, useful for organizing events before or after your postal visit.
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