So this new location is really nice as far as being quick, convenient, and being open on Sundays. However, I don’t appreciate walking into the store and it smelling like STRAIGHT weed. It was only me, and TWO other workers. It definitely did not come from me or a previous customer. it’s funny because I’ve visited this location a few times and the same worker, who is never happy, friendly or smiling, told me today to have a good day. 🤦🏻♀️ She didn’t even try to spay perfume. SMH…
GP
Greter Perez
Aug 14, 2026
I had a wonderful experience with Shaquira at UPS! She was extremely nice, friendly, and patient throughout the entire process. She helped us with our return and made everything so easy and stress-free. Her customer service was excellent, and she made us feel genuinely welcomed and taken care of. Thank you, Shaquira, for being so kind and helpful! Definitely 5-star service! ⭐⭐⭐⭐⭐
KM
karen massie
Aug 1, 2026
When this location first opened, I was thrilled to have them nearby for easy online returns. The guys who helped were always smiling and friendly. The self-serve Amazon return kiosk is a nice bonus.
I had a really negative experience the last few times. An employee ripped open a box I packaged for a department store return, then asked why I didn’t have a label. (I followed all protocols from the department store like I have dozens of times). She then acted surprised that I hadn’t brought extra tape to reseal the package she unnecessarily ripped open? I also showed her a QR code and she said it wasn’t right, despite the text beneath reading “Scan at the UPS Store”
On another visit, I approached the desk where I had an employee tell me to wait a minute. As I waited, someone else walked in, headed to the desk, and the same employee managed to help them as I stood waiting, completely befuddled.
I’m going to try once more, but I’m not gonna lie. Some of these employees need remedial support.
OB
one of 7 billion
Jul 30, 2026
Great assets to your business, UPS! Karla and Irada were exceptional in their service! They were kind and efficient. I appreciate the excellent customer service. Also, I'm so grateful your store is in our neighborhood. It is such a huge convenience. Thank you.
Clara is the nicest, she helped me out when the printer was jammed!