The UPS Store

Reviews

• SM

  Snow Man

  3 days ago
  2.0
  Employees not helpful and make you feel like you are an inconvenience. I’m guessing it was family members working together because one speaks and the other tries to correct or quite them. Talk to each other in another language when they all speak English really well. Reminded me of the level of service I’ve gotten in other countries. Service much lower than the average UPS store
• PM

  Penny Medrano

  Apr 14, 2026
  5.0
  The line moves fast!
• JW

  Joyce White

  Apr 8, 2026
  5.0
  Employees were quite friendly. Very helpful, no long wait in line, in and out in reasonable time 😀
• NC

  Nathan Curtis

  Mar 31, 2026
  1.0
  It's Tuesday 9:02 a.m. and the posted hours indicate 8:30 a.m. opening time. This is the 2nd time I have visited and the store was closed when it is supposed to be open. The last time it opened 17 minutes late.
• KM

  Kelly Michaud

  Mar 22, 2026
  1.0
  I should've read the reviews before coming to this store. But all the 1-Star review portrayals are quite accurate. The employee and owner there are not at all concerned about customer service or plain decency. I came here since it was the nearest UPS location and I had a deadline of this same day to return an Amazon item (one of the stipulations was that it was to be returned to a UPS location). They wanted to charge $2 for taping the top of the box shut. I laughed and asked if they were serious, and they most certainly were. If ANY other location was still open, I would've left then and there, but I was out of options having procrastinated till the last possible return date. I had an additional package with me that they could've shipped (probably around a $20-30 shipping fees), giving them additional business. Before she rang up the $2 tape fee, I offered that if she did not charge me for the $2, I'd ship the other package with them (again, NOT an Amazon return). She said no. I paid and said thank you (thanking them for what I have no idea, but I suppose out of habit and general human decency). She made eye contact and said nothing. No "thank you," no "have a nice day," nothing. Now, this gripe isn't about feelings. It's just an honest account of terrible customer "service" and a wholehearted recommendation to take your business elsewhere.

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