The UPS Store

Reviews

• SF

  Sasha Frett

  3 days ago
  5.0
  April was exceptional! Efficient and knowledgeable! She was able to get me in and out so fast all while keeping a smile on her face! The world could use more Aprils! Thank you so much!
• GF

  Genten Franklin

  Oct 8, 2026
  5.0
  Store 3941 I had a great experience at The UPS Store! The staff Belinda and April was friendly, helpful, and professional, and everything was handled quickly and smoothly. The store was clean and well organized, and I appreciated the excellent customer service. I’d definitely recommend this location and will be back!
• VM

  Vanessa Marie

  Sep 29, 2026
  5.0
  This is by far my favorite location! It’s always well kept, stocked and very convenient with the kiosk option to skip the long lines. Not to mention great customer service. Belinda is doing a great job managing it, along with April and Angel. This should be your neighbor store.
• JW

  Jasmine Wright

  Sep 28, 2026
  1.0
  The manager here, Belinda, Brenda-something like that has an attitude problem. I came in with my middle school son to print a school assignment and she refused to help him while I was breastfeeding. I had to stop and come inside. When I get inside emailed the document she doesn’t say anything and just turns around and walks to the back of the store and leaves us standing at the counter. She comes back and says that she could not print it because it was two separate documents. (Wanted Double-sided) Asked her if she could not simply con join the Files she accused me of having an attitude, and when I told her that I was simply asking a question, she doubled down on the fact that I had an attitude and was being rude. I can join the Files and attempt to resend the email and somehow, even though she got the first one, it “wasn’t coming through”. And there were probably another three people after me who all came in for print and everyone else else’s was coming through just fine except mine. We should’ve taken no more than five minutes, ended up being a 40 minute task.
• MM

  Melissa

  Sep 16, 2026
  1.0
  Extremely frustrating and disappointing experience at this UPS Store. I paid an additional fee specifically to have my package delivered to the store. According to the tracking information, the package was **delivered to the store**, so I went there expecting to pick it up. I ended up waiting **approximately two hours** for the store manager then told me that the package was never delivered to the store, even though the UPS driver stated that he "did deliver the package". When I asked for help resolving the situation, I was essentially told that there was nothing they could do and that I needed to file a claim. This is unacceptable customer service. I paid extra for the package to be delivered to the store, the tracking information showed it as delivered, and the driver confirmed the delivery--yet the store could not locate my package or provide any meaningful assistance. After waiting two hours and paying an additional fee for a service that was not properly handled, I left feeling completely frustrated and dismissed. Customers should not have to spend hours trying to locate a package that the tracking system and driver both indicate was delivered. Then turn around to say it was picked up by a customer. How when I was the damn customer and you Id me like 5 times when I walked in the store. So who did you give the package to? Please let it make sense. This is RIDICULOUS AND UNACCEPTABLE!!! I would not recommend this UPS Store based on this experience. The lack of accountability and customer service was extremely disappointing.

Frequently Asked Questions About The UPS Store