The UPS Store

Reviews

• DL

  Distovle Lano

  2 days ago
  1.0
  Rude, curt, and unhelpful
• SA

  Sarah Alvarado

  Aug 25, 2026
  2.0
  I'm only leaving this review because of the last time I was there. Normally, I never have an issue with the worker printing a tracking label for a package, but this last time I did. The woman who had taken care of me didn't print the label out to the right size. She printed it way too big, and when I asked if it would be okay, she claimed it would be fine. I did not feel comfortable with it, but she said I could leave after that interaction. Now, it's been about two weeks, and the package has been delivered back to my address because of the sloppy job she had done with applying the tracking label. I know because the code to scan had been folded over, and a pink paper said that there was an issue with the shipping label, which had been taped over to the outgoing address. I have to buy a new label for the item to be shipped out, and my buyer has to wait longer for the item because one person had no idea how to print items at the right size. Meaning, the money that I used for that print had also been wasted as well.
• CT

  Cesar Tovar

  Aug 20, 2026
  1.0
  Staff is beyond rude and condescending! "As you can see were busy and we dont have to look for your little package!" "You see here we cant take it says usps at it states here and like I said in the beginning!"
• JJ

  jazlyn

  Jul 22, 2026
  2.0
  This has been my neighborhood UPS for about five years now. When I come in here, everybody is always so nice. But they have an employee named Janet. I spoke with her over the phone about a missing package, and she was very rude, wouldn’t let me speak, and cut me off several times. I was explaining to her what the tracking information showed online, and she did not want to hear it—zero patients. Like, why work here if you don’t have the patience to talk with customers? You guys should probably keep her away from answering phones.
• BM

  Brodey Moran

  Jul 11, 2026
  1.0
  Came by the store to drop off a prepaid Amazon return. I was one of only three customers in the store at the time. One was speaking to the lone agent manning the desk, the other was using the automated kiosk. As I was waiting my turn to speak to the agent, maybe 30 seconds in the store at this point, another employee pokes her head out from the back and thanks the customer using the automated kiosk for doing so, while looking at me. Passive aggressive, but okay. I had a number of labels on my box from Amazon’s shipment of it to me that I needed covered up, which is why I chose not to go straight to the kiosk. After a few more moments passed, and her realizing that the passive aggressive comment directing me to the automated kiosk wasn’t working, she begrudgingly came to the front to help me. By the way, I was fine waiting for the other agent to become available. At no point was I visibly (or privately) frustrated. When she was ready to help me I kindly asked her to borrow a sharpie to cover up the other labels on the box. At this point she made me go over to the automated kiosk to print my return label. Okay, fine. Again I was expressing no frustration. After returning to the desk with the label she goes, as if talking to a three year old, “See? You printed your own return label.” In disbelief at the level of rudeness and unprofessionalism, I silently turned around and made my way for the door. Nearing the door, she yells out to me, “you’re welcome!” I’m dumbfounded. I could understand if the store were busy. I could understand her wanting me to use the kiosk up until the point I expressed I needed something beyond just printing the label. But to treat another person, nay a customer, so poorly when they’ve done absolutely nothing to you is so disappointing. I’m sorry if your job sucks. I’m sorry if the store is underemployed (though that certainly didn’t seem to be a factor on this visit) but try a little harder to be decent to people. I would never talk to someone that way, and I work a high stress job where I talk to difficult people all day.

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