Staples

Reviews

• TC

  Tahlia Cavazos

  Sep 22, 2026
  5.0
  Jennifer was absolutely wonderful! The store was very busy this morning, but she remained so calm, friendly, patient and incredibly helpful the entire time. She never made me feel rushed and went above and beyond to make sure I had everything I needed. Her kindness and positive attitude really stood out, especially with how busy things were. Customer service like this truly makes a difference. Thank you so much, Jennifer, for making my experience such a great one! Staples is lucky to have you! ⭐️⭐️⭐️⭐️⭐️
• JT

  Jennifer Thompson

  Sep 21, 2026
  1.0
  Do not go to this staples or order from this staples location. They are very unprofessional. I should have read the reviews before placing a same day order from them. I haven't received my order and it's been stuck in the same update for 2 days. When you call they either don't pick up or place you on hold and then eventually the phone hangs up
• KN

  kenneth nguyen

  Sep 20, 2026
  1.0
  Horrible service. Disorganized. Did not even know about an order placed the day before. Made me drive 30 minutes then another 30 minute wait just to cancel our order. Do not come to this staples. The workers did not even try to help in any way.
• JJ

  Justin

  Sep 17, 2026
  1.0
  I placed an order three days ago for booklets I needed for a presentation, expecting them to be ready well ahead of time. When I arrived to pick up the order, it had not been started. Staff informed me they were just about to begin it and that it would take another four hours to complete, despite the order being placed online in advance and totaling nearly $700. Prior to arriving, I had also called the store multiple times to check on the status of my order. Each time, I was placed on hold for about 10 minutes with no one picking up. When I visited in person, I could see the store was not busy, which made it clear the calls were simply being ignored rather than the staff being overwhelmed. The overall attitude and effort of the employees reflected this. At one point, I asked an employee at the front how to exit the store, and she simply said "this way," without offering clear direction. There is no posted exit sign, and finding the way out was unnecessarily difficult. Between the unanswered phones, the delayed order, and the lack of basic customer service, this location clearly has workflow and management issues that need to be addressed. I would encourage management to look into staff morale and training, because right now, the experience does not reflect well on the store.
• AB

  Averie Boyd

  Sep 11, 2026
  2.0
  This is unfortunately the worst Staples location I have been to. I come here multiple times a week for work, and the biggest issues are the excessive wait times and the way customers are treated, especially for Amazon returns. I have waited over 20 minutes while being the only person in line. During my most recent visit, several of us waited over 25 minutes while employees walked by or stood around without acknowledging us. Another customer even told me he had previously waited 36 minutes for an Amazon return. For something that should take only a minute or two to scan and process, I do not understand why the wait is consistently this long. The customer service makes the experience even more frustrating. When I have asked for assistance after waiting, employees have responded as though I was bothering them. On my last visit, after waiting around 20 minutes, I told the employee I had two Amazon returns and he responded, “Oh really? I thought you were here to order a number two with a side of fries.” Maybe it was intended as a joke, but after making a customer wait that long, it came across as rude and dismissive. There is also very little acknowledgment or communication with customers waiting in line. I understand that this may partly be a staffing or operational issue, because it seems they did not expect the amount of Amazon returns they would receive. Amazons return employees are set up for success. However, there is no excuse for customers to consistently feel ignored or like an inconvenience. I’m writing this because I have to visit this location regularly and genuinely hope management improves both the efficiency of the return process and, most importantly, how customers are treated.