The UPS Store

Reviews

• DK

  Dana Koerner

  May 12, 2026
  5.0
  Very busy location with great staff- I can’t imagine taking return package after return package everyday. Very busy but they are very helpful here and handle the stress well! Virginia and Jeff are great.
• VV

  Vanessa Mitat-Del valle

  May 11, 2026
  1.0
  They charged me $2 to use a sliver of tape. Total rip off. Every time I come here its always something. Last time they wanted me to tell them what was inside every package, which was like 15x of them. I had no choice but to come here today to send a package after 6:30 but if you can, just avoid it & go across the street to PostalAnnex. They go above & beyond, I've never had an issue there.
• DD

  Dictator

  May 7, 2026
  1.0
  Had an Amazon return. The Amazon site gave two choices - 1. Shipping: Free. 2. Shipping, Box, and Label: Free. Obviously, I chose number 2. Amazon stated all I had to do is drop at any UPS location. Brought it here and the woman tried to tell me I had to pay $2.90 for a box. I explained it was Amazon, the choices it gave me above, and showed the label I had printed. The woman would not budge and rudely went on like she knew and I was absolutely wrong. I left took it to the Boerne UPS. I went to the counter showed them the label and they said “we’ll take care of it” no box fee, nothing. I won’t be back to this location EVER! Be careful!!
• AB

  Aaron and Hoku Brewer

  May 1, 2026
  1.0
  Google Maps and your front window say this UPS store opens at 8am… apparently not.
• GY

  Gabrielle Y

  Apr 10, 2026
  1.0
  I don’t think anyone at the company cares or anything will be done, but this is for other customers. I literally just left 5 minutes ago and want to share that the older lady there with the short hair and glasses is pretty nasty/rude. She already seemed short and irritated when I got up there. I was somewhat confused and had questions because I don’t work in the postal/shipping industry and don’t know every detail about the metal in the shipping label for tracking and etc. Now I do, because she made sure to point out my error. She kind of tossed me to the side and hurriedly took another customer. Ok, you have to get through the line. Got it. Then she got my label, seemed irritated and kind of lightly tossed my package on the little weight table. I think she was annoyed because I didn’t process her telling me to grab it and put it there. Like I said, I was a little lost and overwhelmed. Then she finished and I said “I’m sure you all already scan everything, but the lady from the company told me to make sure it’s scanned for processing?” (it’s a time sensitive item for my child). She made an ugly face at me and with a “duh” type of attitude said “uh, yea we scan it” and started walking off. I tried to make another lighthearted comment about it being a last minute thing for my daughter and she didn’t even look at me and mumbled something like “uh huh” as she walked away. Rude, no customer service skills in a customer service type of role. Thanks for reading!