Addus HomeCare

Reviews

• KW

  Kati Wynn

  Jul 13, 2026
  1.0
  Addus is the parent company of Alamo hospice. When I call to try to speak to them, no one answers and the managers mailbox is full. The manager/nurse Erin at Alamo Hospice dropped the ball repeatedly and I ended up having to call an ambulance for my mother to have her severe infection that had lasted for months treated, Alamo was unhappy with me having my mother treated at the hospital because it made them look like they weren't doing their job which they weren't and they decided they would call adult protective services on me and blame me in order to cover themselves. I was horrified and transferred to another hospice. Then they retaliated against the best worker they have that had helped me the most and put all the blame on her! These people are unprofessional, unorganized and all they care about are their numbers and not getting in trouble when they fail to follow procedures. Details. My mother had an infection that had lasted for months, open bed sores and disturbing hallucinations and night terrors. I kept asking for an antibiotic and a medication that would help keep her comfortable. Then they fired the manager/nurse I signed up with and then both of their nurses quit. They hired a new manager/nurse named Erin, I spoke to her about my concerns. It had almost been a month since my mom's nurse had quit. The only people that worked at Alamo that had been helping me were the two nurses aides that came regularly. Then came a series of failures on the new manager/nurse Erin's part, I had to send my mom to the hospital for treatment of her advanced infection because she had began to bleed and was terribly sick. I called an ambulance for my mom and she received the antibiotics she needed and a full checkup. The manager Erin said it made Alamo Hospice look bad and she devised a plan to call adult protective services on me to cover her butt and make it look like Alamo hospice was not at fault. I was really hurt and shocked because I had been so patient with them so I immediately called another hospice company and they requested my records from Alamo to transfer. Alamo did not send the records for two more days until I texted them and told them they must comply and transfer my mom's records immediately. During this time when my mom was not getting proper care the only two people from Alamo that were helping me and being there for my mom and I were two aides. After I transferred out of Alamo, the manager Erin turned her wrath on to one of the aides, wrote the aid up and blamed her for everything, when she was one of two people from Alamo who was actually helping me. Erin did not take action to help my mother, she did not answer the phone on multiple occasions, she sent an aide when she was the nurse on call. When I called her to report bleeding coming out of my mother she said oh I can swing by and take a look 3 hours later she still hasn't shown up and that's why I had to call the ambulance. Erin has retaliated against me I and used an employee as a scapegoat. Nobody needs all of this when they're trying to take care of a dying loved one. Absolutely heartbreaking and disgusting experience. We are now with Three oaks hospice and it's like night and day! I'm not with Alamo anymore but their doctor sent more prescription medicine to our house last night not even the medicine I asked for when my mom was a patient, not sure the doctor even knows what she's doing because we're not a patient anymore. These people are not only unorganized and a mess they directly caused my mom to needlessly suffer and me to be fearful of a false report to adult protective services.
• JC

  Jonnie Cozart

  Jan 27, 2025
  5.0
  My father is a veteran and has needed contanstant supervision for the last few months and doesn't meet the circumstances needed for nursing homes in our area so I've had to stay home with him, we just got off the phone with a woman named Vivian and she was more helpful in 5 minutes then the state in 4 months. Thank you for all your help.
• BT

  brian tresick

  May 25, 2022
  1.0
  Highly NOT recommended
• BM

  Betty Ann Manock

  Jan 5, 2021
  1.0
  The Peoria, Il Addis Office is poorly run and always fill of excuses as to why we clients are not getting the help we have been assigned. Their excuse is that "it is a zoo over there." Phone calls to them go to voicemail and are not returned in a timely manner. This is January 13, 2021 and I made 3 calls to the Peoria, Il. Office, one call to the Corporate Office and one to a subsidiary in Downers Grove, Il, leaving messages at all three places. As of 1:30 pm today, I have not received a return call from any of them. Poor excuse for a Home Help Service, in my opinion. FYI: The Helper that they assigned to me is an excellent Helper but she is retiring so I am moving to another Company. My Advice is to steer clear of ADDUS if there are any other services available.
• KD

  K E D

  Jun 30, 2019
  5.0
  Corporate headquarters of Addus HomeCare. Great organization providing in-home healthcare services.

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