United States Postal Service

Reviews

• LG

  lali Gonzalez

  3 days ago
  5.0
  Tina the rest of the team was very kind and patient. Words cannot describe how awesome they were. Thank you guys are amazing :)
• CW

  Catherine Watson

  Aug 7, 2026
  5.0
  There was one lady who helped me, I wish I got her name. I remember she had a bedazzled Apple Watch. Either way, she was very patient and generous!!! She didn’t shame me for not knowing how to mail a package, she just gave me a piece of paper and tape and told me to step aside and write the address on the package. I really appreciate it!!! You can tell she prioritizes people’s time and money and was trying to get people out as efficiently as possible ❤️
• JF

  Jenny Francis

  Jul 6, 2026
  1.0
  Don’t deserve one star. We had a passport appointment for our family of five, and the experience at the Forward Post Office was incredibly disappointing. Getting two parents and multiple children together with all of the required documents, copies, photos, and signatures is not easy. We arrived on time for our scheduled appointment, fully prepared, expecting that our reserved time would be honored. Instead, the staff chose to prioritize the walk-in mail line over customers who had passport appointments. We waited for more than an hour, only to be told they would not be able to help us and that we should drive another 20 minutes to the League City Annex. This showed a complete lack of respect for our time. If appointments are accepted, they should mean something. We did everything we were supposed to do, yet our family—and two other families with appointments—were left waiting while customers buying stamps and mailing packages were served instead. What makes this even more frustrating is that the posted sign indicates P.O. Box mail is available by 10:00 a.m., suggesting there was an established process for handling mail. It appears the decision was simply made to prioritize mail services over scheduled passport appointments. After reading the reviews for this location, it’s disturbing to see that many others have reported the exact same issue. This doesn’t seem like an isolated incident but an ongoing pattern. If this office cannot reliably honor passport appointments, it should reconsider offering the service rather than repeatedly wasting families’ time. This experience was unacceptable, and I hope changes are made so other families don’t have to go through the same frustration.
• MH

  Matt H

  Jun 3, 2026
  1.0
  They nickel and dime you for everything
• CJ

  Crystal Jackson

  May 27, 2026
  1.0
  If you are zoned to this post office location, get ready for all your mail to be undeliverable, your email notifications to be stopped, and you will need to run your mail person down to get your mail that is sitting in their trucks. I have lived in other suburbs of Houston and even in Houston city limits and this is the worse, unorganized station. They never answer the phones and when you show up in person they are always ready to write down your need but it still will not be resolved.. This is the most horrible situation being zoned here. I would not drop any mail here to be delivered, it will never be delivered. And if any upset customer is there trying to get issues fixed, as customer to customer, mind your business! If they don't want to deliver your mail they make false reports stating te customer requested to leave at the station, which is not true.

Frequently Asked Questions About United States Postal Service