United States Postal Service

Reviews

• JF

  Jenny Francis

  5 days ago
  1.0
  Don’t deserve one star. We had a passport appointment for our family of five, and the experience at the Forward Post Office was incredibly disappointing. Getting two parents and multiple children together with all of the required documents, copies, photos, and signatures is not easy. We arrived on time for our scheduled appointment, fully prepared, expecting that our reserved time would be honored. Instead, the staff chose to prioritize the walk-in mail line over customers who had passport appointments. We waited for more than an hour, only to be told they would not be able to help us and that we should drive another 20 minutes to the League City Annex. This showed a complete lack of respect for our time. If appointments are accepted, they should mean something. We did everything we were supposed to do, yet our family—and two other families with appointments—were left waiting while customers buying stamps and mailing packages were served instead. What makes this even more frustrating is that the posted sign indicates P.O. Box mail is available by 10:00 a.m., suggesting there was an established process for handling mail. It appears the decision was simply made to prioritize mail services over scheduled passport appointments. After reading the reviews for this location, it’s disturbing to see that many others have reported the exact same issue. This doesn’t seem like an isolated incident but an ongoing pattern. If this office cannot reliably honor passport appointments, it should reconsider offering the service rather than repeatedly wasting families’ time. This experience was unacceptable, and I hope changes are made so other families don’t have to go through the same frustration.
• MH

  Matt H

  Jun 3, 2026
  1.0
  They nickel and dime you for everything
• CJ

  Crystal Jackson

  May 27, 2026
  1.0
  If you are zoned to this post office location, get ready for all your mail to be undeliverable, your email notifications to be stopped, and you will need to run your mail person down to get your mail that is sitting in their trucks. I have lived in other suburbs of Houston and even in Houston city limits and this is the worse, unorganized station. They never answer the phones and when you show up in person they are always ready to write down your need but it still will not be resolved.. This is the most horrible situation being zoned here. I would not drop any mail here to be delivered, it will never be delivered. And if any upset customer is there trying to get issues fixed, as customer to customer, mind your business! If they don't want to deliver your mail they make false reports stating te customer requested to leave at the station, which is not true.
• AV

  Antonio Vargas

  May 11, 2026
  5.0
  Tina was fast, friendly, and very helpful! I will be coming back should I need to utilize mailing needs again!
• TM

  Todd M

  May 9, 2026
  1.0
  If you need a passport, save yourself some time and frustration. Use another location. Walk in hours online are posted 10:00-12:30 on Saturday. They started taking customers at 10:45. The USPS worker that started taking applications was extremely rude. One of the worst customers experiences I've had in a while.

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