United States Postal Service

Reviews

• RJ

  Rodriguez JE

  Sep 1, 2026
  1.0
  Very disappointing customer service. The staff here have very little patience when dealing with customers, especially when you have questions or problems with a package. Instead of taking the time to listen and actually help resolve the issue, they simply send you to the website and tell you to figure it out yourself. It feels like they are more interested in getting you out of the office than providing customer service. If I wanted to solve everything through the website, I wouldn’t need to come to the post office in the first place. When customers come in with a problem regarding their packages, they should be given assistance and possible solutions, not simply redirected to a website. I hope management addresses this issue because the level of customer service here needs significant improvement. Thank you Mrs. Deli.
• RR

  Rin

  Aug 7, 2026
  3.0
  The lady I talked to at the counter must've learned English as her second language, it was tough to adapt to all of a sudden so I could understand her. I had college professors with the same accent, so I can adjust, but it's just not that easy to do out of the blue after all these years. However, what she said versus what actually happened was still inconsistent. Either her knowledge of USPS procedures is lacking, or it is USPS itself which needs to inform their people better about what it actually does. - On another matter, the way we have been receiving our packages has been inconsistent as well, they can never seem to decide on what to do with it. On one occasion, I was expecting a temperature sensitive package where the tracker kept saying it would arrive on the 8th, but then it suddenly showed up two days earlier right when nobody could be there to pick it up, and it was left sitting in the "outgoing mail slot" during the hottest part of the day for 6 hours. I suppose next time I will have to micromanage, or just go pick it up myself instead of letting them try to deliver it at all. I get that not all boxes fit everywhere, and that you can't perfectly predict all deliveries all the time... But when I've had better experiences elsewhere, places that haven't been in business nearly as long, it's not that easy to be so forgiving.
• CB

  Clint Beicker

  Jul 28, 2026
  1.0
  Customer service is very lacking
• TM

  T. Martinez

  Jun 27, 2026
  5.0
  Extremely friendly, courteous and helpful. I was delightfully surprised and would consider using this post office often
• JA

  Jennifer Alvarez

  Jun 19, 2026
  1.0
  Very upset! When our normal mail carrier does the mail we always get our mail and packages but for some reason lately whether it’s Shein or Amazon or Sam’s it says delivered and we go to the mailbox and there is nothing there so then I gotta get back on the website and then I gotta get a refund. It happened several times when they come and ask me if I received any packages for the other blue house or the one for 111 and I tell them no so I’m I know my packages are getting delivered somewhere else cause they don’t take their time. It’s just frustrating because there’s so many 111s here at friendship Oaks and I think they just put it in whichever and then I don’t get my packages. My daughter didn’t get all of her stuff that she was waiting for for almost 2 weeks

Frequently Asked Questions About United States Postal Service