The UPS Store

Reviews

• FH

  faith Henderson

  May 30, 2026
  1.0
  The employees are rude, unpleasant & unprofessional.
• KM

  Kevin Manjarrez

  May 16, 2026
  2.0
  The place is inside a military base, you can not access if you are not authorized. There was no indication of that nowhere when I placed my order. I had to pay extra to have my package transferred to a different location.
• KT

  KANAT Tazhidinov

  Apr 27, 2026
  1.0
  «I had a very disappointing experience with this location (Store #4505). I shipped a package on 04/20, but it was delayed due to a "sortation error" by UPS (it was sent to Wisconsin by mistake). I’ve tried to contact the store multiple times via email to request a refund for the shipping cost, but no one responds. I have the receipt and tracking proof of the error. Very poor communication and customer service.»
• BY

  Beran Young

  Apr 14, 2026
  5.0
  This UPS store on Fort Sam Houston is very nice and the staff is always super friendly. You can walk in there and you can get your business done very quickly.
• EW

  Ender Wiggin

  Apr 2, 2026
  1.0
  BLUF: I may use this site for Amazon returns in the future due to the convenience, but I would rather drive an hour in traffic to an open USPS than mail another package here. I won't be coming back to this location to mail anything off again. The employee that I interacted with, Eppary, was incredibly unprofessional. From the first thing she said, her tone clearly conveyed she did not want to help. She was curt and dismissive throughout the interaction. Maybe Eppary was having a bad day, but that's still no reason to treat customers like that without provocation. I requested the From address be written as "_____ and the _____ family" when asked to check the information, instead of just my name. I also lifted the package to show her, as I had written the To/From on the package due to originally planning to send via USPS. After huffing, she changed it to "The _____ family". When I said "No, I need it to be _____ and the _____ family" Eppary rolled her eyes and huffed again, clearly hitting the keys more forcefully than before. Her tone got disrespectful after that. When the receipt printed she tried to immediately send me on my way. However, for both packages I was mailing I checked the "Print Terms & Conditions" but neither one printed. When I asked for them, she huffed more and called someone else. They were unable to print them for me, but I got a text later with the link to the terms and conditions on the UPS website. Overall a bad experience. Do not recommend sending mail here.

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