United States Postal Service

Reviews

• MA

  Mercedes Allen

  6 days ago
  5.0
  Most locations are very rude and cold, the staff here are amazing and provide the best service! I hate I moved, but it makes me want to go back because of the lack of support at other locations.
• SS

  SheaRob56

  Sep 28, 2026
  1.0
  Absolutely unprofessional and lazy staff at this office. Came in to ship a purchase off. After waiting in line they sent me to get a box. Then complained because the box I got was “too big” and wasn’t taped up. Then, when I asked for tape they rudely said it’s in the box. All that was done and then THEY STILL WOULDNT TAKE IT. They wanted me to go home, get a trash bag, wrap the box, and then use self service. They had attitude the entire time and complained when I said my label was a QR code. If you can get a FedEx or UPS label, the staff here in unprofessional, rude, and lazy.
• MS

  Michelle Sohn

  Sep 19, 2026
  4.0
  I have to say that the fella in there is the one that mostly attends to me whenever I get to my turn and he is fabulous. The wait time can be long; it’s usually two people behind the counter, and sometimes a third lady informing people they can easily use the self service kiosk machines, of which they got two. Maybe faster for her to tend to clients instead.
• OA

  onesimo alfaro

  Sep 15, 2026
  1.0
  If I could give zero stars I would!!! This post office is the worst!! I was there just to drop a quick return and this older black lady was giving a horrible attitude she told me to move aside to look for the package information then I told her that it was all that I had she said “if you could listen” she’s very rude and unprofessional, she needs to move to the back and let professional people take care of the customers.
• MM

  Michael Moore

  Sep 2, 2026
  1.0
  Rude, hostile, and a drop in quality of life in Flower Mound. I have never had a good service here over the multiple times I've been here. I try to avoid coming here because of it all the time, and I STRONGLY recommend going to anywhere else if you can. (Even if another carrier costs more) Sadly sometimes you have to use this one for local legal things. This is the only post office I have had me feel this way. There are a select few front desk (not sure of titles) that are a major problem that other people mention a lot. Whomever manages this location should be ashamed to have let them stay here for so long. One lady is always extremely rude and hostile. She has no inch of kindness anytime I see her here and is not helpful. She is mean to customers any time I see her too. There is a man here who seems kind at first and is helpful, mostly for small things, but he becomes hostile and VERY rude. I had to come in for something, he had us fill out a slip, gave it to him, he immediately started being demeaning to us and acting like we were stupid just for him to realize he was infact the one who missed what he was looking for. But instead of apologizing for being rude, he just decided to end the conversation with unhelpful advice. Pulled a government official classic of, "NEXT!" We obviously did not get the answer to our question and his answer was simply an, "I don't know." In many forms, acted like we were stupid for asking. The thing we asked about required knowing if we needed to pick up something or if we needed to be present at our door when they arrived. We infact left without this information and we still don't know the answer and are just hoping they kind of get it right. No email, confirmation, etc. useless and rude. In addition, while we were filling out the slip from above, he went ahead and started the lady behind us (which is good) but he was not nice to her. She brought a package in to ship, which he was nice, but the second he realized she forgot to put the return address, he became hostile again. Acted like she was stupid, then let her make a mistake to call her out on it. Felt like a power trip to me personally. Another guy was also trying to get his address fixed because it was incorrect and they were not delivering his mail. He told him he felt like the way he was explaining it wasnt, "setting in." Which he definitely was being passive aggressive with. He sent the guy away instead of even trying to just tell him anything but the same sentence over and over again. I get working with the public in a government job is not great but you have to be a fool to think being rude to people is going to make them not be much worse back. Be kinder and maybe you won't feel like you hate your job enough or come off as you do to the point where you feel the need to be rude to every person you speak to. Helping jobs like this are not for people like this. In short they don't like answering questions, are hostile, and are unkind. There are a few workers I have had interactions with that were great but the bad apples are horridly bad apples.

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