Staples

Reviews

• AA

  ANDRE ALVERSON

  2 days ago
  5.0
  Great service was super professional
• EB

  Erin (Breezy)

  4 days ago
  5.0
  Great, convenient place to return Amazon products. Pretty quick, most days. Jamil (sorry, if I spelled your name wrong) is my favorite employee to see, when I go in... Frequently. Ha.
• SS

  Sandhya Subedi

  Oct 4, 2026
  1.0
  I went to Staples to get a balloon filled with helium for my birthday, but unfortunately, the experience was very disappointing. The lady didn’t fill the balloon and told me to come back after a few hours. I completely understand that things can get busy, but she could have communicated that in a much kinder way. Her rude attitude honestly made me feel bad, especially on my birthday. Customers deserve to be treated with basic kindness and respect.
• LV

  Les VAUGHAN

  Sep 19, 2026
  1.0
  After 6 they don't do any special print requests just what you can do yourself. Asked for 25 card stock color pro ts and they said they couldn't do it. 2 employees talking and giggling stopped to look at me when I then asked why not get the card stock and let me make my own copies. Thought this was a trick question. They are open until 7 but stop at 6 for any job whatsoever that requires thought and action for 25 color prints. Went to FedEX and they had same policy bit asked how many and worked it out for me. Thank you FedEx and Staples has lot any credibility with me so good luck shoppers there service is poopoooorrrr...manager recited company policy and didn't care. Great job of showing how low customer service has gone in service stores.
• VH

  Valentina H

  Sep 15, 2026
  1.0
  ​I have been coming to this Staples location as both a retail customer and an Amazon return customer for over 13 years, but today was hands down the worst, most unprofessional customer service experience I have ever had. ​I got in line at the designated Amazon return counter while associate Rachel was assisting a customer at the Staples line. A second retail customer then entered the separate Staples line after I was already waiting in the Amazon line. Instead of taking me next, Rachel completely ignored the Amazon line and called over the person who arrived after me. I let it go initially, assuming it would be a quick transaction. However, the process ground to a halt when Rachel asked for a phone number, sparking an extended back-and-forth argument between the customer and her daughter. ​After waiting through this unnecessary delay, I politely spoke up and asked if they could please just give the phone number since other people were waiting. The other customer immediately snapped at me, telling me to "mind your business" and saying, "You're a pretty girl, but you're acting very ugly." When I replied that it was disrespectful not to take other people's time into consideration, Rachel chimed in and threatened to kick ME out of the store if I didn't stop. ​When I pointed out that she should have helped me to begin with, Rachel bluntly stated, "No, you're not my priority. Staples customers are because they're purchasing items." I asked, "So I'm not a customer?" She responded, "Did you buy anything?" When I explained that I was returning Amazon merchandise at their store, she dismissed me by saying, "You're an Amazon customer... well, that's not my policy. If you have a problem with it, talk to my manager." ​I immediately brought the issue to the store manager, whose very first response was to also ask, "Well, did you buy anything in the store?" I pointed out that even if I hadn't made a retail purchase today, I am a customer who deserves to be treated with basic respect. I asked the manager directly if Rachel's delivery of that information was professional, to which the manager conceded, "If it was delivered that way, no." ​While I appreciate that brief acknowledgment, the overall attitude at this store is unacceptable. Treating people using their partnership services as second-class citizens and actively creating a hostile environment for long-time patrons is disgraceful business practice. Glad we have that understanding—I will never shop in this store or return another Amazon package at this location again. I will also be contacting Amazon to let them know how their customers are being treated by their partner company Staples!