United States Postal Service

Reviews

• CA

  Cristina Arevalo

  Aug 20, 2026
  5.0
  David was amazing and provided one of the best customer service I’ve had in a while! Thank you sir!
• DC

  Daniel Carrera

  Jul 19, 2026
  1.0
  The kiosk at this location is always down. It’s a true inconvenience.
• JJ

  Jennifer

  Jul 19, 2026
  5.0
  My dad Manny Bellido was just at this location about a week ago and he has his PO box there as well. Mikey one of the employees has been so unbelievably kind to us and helping us and everyone in the store has done such a great job in helping us! We apprecaite their hard work and just wanted to say thank you!
• LA

  Lorena Avila

  Jul 17, 2026
  1.0
  I rarely write negative reviews; in fact, this is only the second time I have ever done so. Typically, if I experience a suboptimal issue, I prefer to address it directly with a manager. However, the severity of my experience today warrants an exception. I arrived at this location prior to opening, and a line had already formed. There were approximately 6 people ahead of me and many more behind me. Exceptional customer service relies on the fundamental understanding that the individuals being served are the ultimate source of the business's revenue and the employees' compensation. Today, I was treated strictly like a number. The employee's greeting consisted entirely of a flat, "How can I help you." There was no "good morning," no smile, and an overarching demeanor that suggested he was doing me a favor by assisting me. I explained my issue: I failed to receive an incredibly critical piece of mail—specifically, my Social Security card. His immediate response was a demanding, "Tracking number." I explained that a tracking number had not been provided, but offered to show him the picture provided by the USPS Informed Delivery service, proving the mail was already in the possession of the postal service. He flatly stated he could not help me. Attempting to maintain my composure, I explained that I had already tried to submit a formal complaint online, but the service was unavailable. I then attempted to call this specific USPS location directly, but could not get through. He promptly intercepted with, "They don't answer the phone." By this point, I was noticeably frustrated, yet he had the audacity to accuse me of being rude. I was not rude; I was deeply frustrated by the lack of assistance. When I requested to speak with a supervisor, he informed me I would have to wait 45 minutes. We are a small community, and we are currently experiencing widespread mail delivery failures. I went so far as to speak with our community manager to see if my mail had been misdelivered to a neighbor. While she was glad to check, she confirmed that many residents are currently not receiving their mail. Furthermore, she noted that she has personally come to this exact USPS location to lodge a complaint regarding this systemic issue and was similarly ignored. Given these facts, I am demanding answers to the following questions: • Carrier Accountability: Is it genuinely impossible for this facility to identify which USPS carrier was assigned to my neighborhood on the day in question? If they can be identified, why is that person not being held accountable? • Staff Training: With USPS sales declining nationally, would it not make logical business sense to thoroughly train staff to treat the public with basic decency? • Business Viability: Does this branch actually desire to remain in business? I have frequented this USPS location for years, and it previously maintained an amazing standard of customer service. What I experienced this morning was the absolute worst it has ever been.
• MT

  Melony Trowbridge

  Jul 11, 2026
  1.0
  My grandmother sent Me a card with a cashiers check. She had it registered with sign for release. They left the slip in my box they never attempted to get me To sign it and give it to me. I was home all day. Went to the post office the next day early. Only one working. You could tell he was very unhappy with his job from His face to his tone. Anyway, they couldn’t find it. He took a copy and had me give him my name And number. He said he would give it to a supervisor. I waited…no call. Went up yesterday and ended up with the same clerk. He went and looked again. He couldn’t find it. Again I do the same thing. When I asked him to speak to the post master he said I could try during the week around noon and I might catch them. I told him that was what he told me yesterday. He commented how he was just a clerk and he couldn’t make his bosses do anything. Went to a different post office today and they told me they couldn’t help me I’d have to take it up with my local post office. To say the least, I’m really, really, really upset and aggravated. How do you lose a registered letter?????? And then get so much junk mail.

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