United States Postal Service

Reviews

• QJ

  quivander jiminez

  2 days ago
  1.0
  It is a shame how long you have to wait in line to be served. They need to hire more people. The ones that are working are trying to do their jobs. But it is not enough. They need more help!! Every time I go it is at least 20 or 30 minutes wait because there is only one person working.
• UM

  Unique Mitchell

  2 days ago
  1.0
  They have one staff member working and the line is out the door and how long the spends on one customer is ridiculous
• WE

  Whitney Young • Witty Eats

  Aug 29, 2026
  5.0
  The worker who helped me was very professional and pleasant. There was a line and she was the only staff member up front. She got everyone in and out quickly.
• YM

  Yareli Mata

  Aug 28, 2026
  1.0
  Este es un Lugar pésimo para sacar el pasaporte, Hoy 28 de agosto tuve mi cita para sacar el pasaporte a mi hija y no dijieron que no hablaban español yo soy mexicana Cuando le dije que no entendía me dijieron que no podían atenderme ya que ellos no hablaban español , llamé a una conocida que habla inglés por teléfono para que me tradujera lo que decía y la señorita muy groseramente le dijo que no podía atender por teléfono que tenía que tener un intérprete en persona para poder sacar mi pasaporte , que mal educados y racistas se portaron, así que OJO si no hablas inglés no vallas a este lugar ya que son tan groseros y prepotentes que aran que pierdas tu cita como lo hicieron conmigo que poca moral tienen esas morena tan groseras
• AG

  Andrea Gonzalez

  Jul 30, 2026
  1.0
  Absolutely terrible service at THIS location even though on the official website they state they accept walk ins on Thursdays from 8:30am-11am that is 10000000% incorrect!!!! they should put that they only accept 6 walk in’s !!! On Thursday and when I had went in the lady at the front removed the clip board as I was going to sign in and she stated very rudely that she is done with walk ins for the day and is only accepting 6 since she is by herself I was 7th in line and there was no one behind me. When I asked if she could make the exception for one more person considering I had arrived there at 7:30 am a whole hour before opening and there was no one after me and once again the website stated 8:30-11 she again rudely gave me a paper with another location on it and told me “I need to go there to get help” On top of that she seemed bothered that people were even there to begin with as if she is not at work???? She should reconsider her occupation. After having to leave with absolutely no help from anyone at the Desto location I tried to contact a supervisor and or manager for the locations after calling multiple times I finally got an answer and supervisor Nikki answered the phone when asking her what were the policies for walks is she stated the same as what was put on the website then added they only take 6 when I tried to explain that they should change there website to say only 6 she sarcastically stated I could make an appointment when trying to to explain that that is not the point the point is they should follow policy she then acted like the phone call was cutting out and acted like she couldn’t hear me she then told me if I could hear her to call back and proceeded to hang up on me I called back 4 times immediately before I got an answer. When I asked her why could Lancaster take appointments and walk ins but they couldn’t she told me “yea sorry” and this is coming from an alleged supervisor this was my first time getting a passport and I will forever remember this experience not for any good reason. Thank you to the Lancaster locations for helping me out and being a bit more helpful and not so passive aggressive.

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