The UPS Store

Reviews

• TS

  Tam Shelton

  Jun 29, 2026
  1.0
  Location doesn’t answer the phone
• RZ

  R I Z Z

  Jun 23, 2026
  1.0
  Please reevaluate customer service. Wild how rude / annoyed one employee can constantly come off everytime you go in there. (Mask) I dread coming to your store to interact with staff. If you can have package delivered somewhere else I would for sure. Much friendlier location.
• DJ

  Dallas Joyner

  Jun 19, 2026
  5.0
  Great staff easy to work with. Super friendly and knew what they were doing
• JT

  John Terry

  Jun 17, 2026
  5.0
  Fast service. Professional interaction from counter person.
• RA

  Rachael A.

  Jun 5, 2026
  1.0
  I arrived at this UPS location at approximately 6:55 PM, five minutes before their posted closing time of 7:00 PM, to return several Amazon packages. While another employee was helping me, this employee who frequently wears a face mask repeatedly interrupted and instructed him not to process my returns. She told me that Amazon returns would require payment, which was not true. The very next day, I took the same return to another UPS location, where they were processed without any charge. She also claimed they do not assist with taping or packaging returns (I had the box and return label with me and could have taped it in under 10 seconds but she would not let me), yet another UPS location had no issue even boxing it for me with no complaints. The most disappointing part was her attitude. When I explained that I would miss my return deadline if I could not complete the return that evening, she looked at me and said she did not care. What makes this even more frustrating is that I arrived before closing time, and the back-and-forth argument lasted nearly 10 minutes. Had she simply allowed the employee to continue assisting me, my return would have been processed and I would have been gone long before closing. I have gone to this location for two years now and have intentionally avoided this employee with the face mask because I have previously witnessed her being rude to other customers. After this experience, I looked at the reviews and noticed many complaints describing similar interactions. Unfortunately, my experience was consistent with those reviews. If I could give zero star, I would. This was one of the most unprofessional and unpleasant customer service experiences I have ever had. I have never met someone that mean, wicked, and Incompassionate

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