The UPS Store

Reviews

• LW

  Lennette Wells

  2 days ago
  5.0
  Very convenient and customer service has improved. Looks like the store was renovated and it’s more welcoming than before. Before now, the store was dark and there was a strange smell.
• LB

  Lucero Berroteran

  Oct 2, 2026
  1.0
  Giving 1 star for terrible customer service and discrimination. I do not speak fluent English, but I understand the basics. The employee was wearing a face mask and speaking very fast, so I couldn't understand her. When I politely asked her to repeat herself, instead of trying to help, she typed a long message on her phone stating they couldn't serve me due to a "language barrier." It is completely unacceptable for such a major company to treat customers with a total lack of empathy and patience just because they don't speak fluent English.
• NK

  NaPorsha King

  Sep 8, 2026
  1.0
  Horrible! Customer service horrible! Never going back! Just horrible!!!
• VV

  Voodoo San (VoodooSan)

  Aug 5, 2026
  5.0
  I was doing an Amazon return at this location as I have several times before. When I set up the Amazon return, there were some confusion on my end and I had two items that I was returning, but I had them in the same box. When I realized my mistake, I contacted the store about 45 minutes after drop off and explain explained what happened. The lady that I spoke to told me, I would need to come back up there to identify the package and item that I needed to separate This is a big hassle for the employees Because they had to go and locate the package open it up and help me sort it out. They were very nice and they did this without any complaint. I apologized repeatedly for the extra work, but they were very gracious and understanding. They could have rightfully told me that there was nothing that they could do about it. But instead, they took the time to help me fix the issue and in the end prevented me from losing several hundred dollars. Outstanding customer service.
• AC

  AJ Cook

  Jul 21, 2026
  1.0
  Terrible experience from start to finish. I’m moving from Denton, went and bought some boxes from ups to help me move. I happened to be down the street 2 miles, at a different ups store, and bought the boxes there. I ended up not using one of the boxes, completely untouched. I bring it back to return it, all of a sudden returning of unused boxes is not allowed. I ask the lady if it’s a store policy or a company policy, she says a store policy. I drive 2 miles down the street to this ups store, I call before going to make sure I cans return the box there, they said yes if it’s unused. I get there, the lady behind the desk had a nasty attitude from the beginning, says to me “you have to return it at the store you bought it from”. I looked around and asked am I at ups right now? She said each store is owned by a different person. So one store will sell you a box without telling you it’s a final decision, and the other store will allow a box return but only if you buy it from them. The lady at ups thought telling me each store is owned by a different person was a sufficient answer. How would the consumer know that if I buy something at a UPS store, that that store is its own entity and isn’t a part of the rest of the UPS stores in the country. $27 box for this exciting ride.

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