DHL Express Service Point Dallas

Reviews

• VA

  Veronica Azzi

  2 days ago
  1.0
  My experience with DHL has been unbelievably upsetting and mishandled from start to finish. What was supposed to be a deeply personal and joyful surprise for our family — sharing that we are expecting our first child — was completely ruined due to DHL’s failures, delays, and lack of care. For nearly two weeks, our package was held in Germany with no delivery, despite repeated promises that someone would call us back daily with updates. Those calls either never came or provided no real answers. We spent countless hours trying to get information while being passed around between departments and receiving conflicting explanations. To make matters worse, DHL required us to explicitly disclose the contents of the package in order to move forward with delivery. We had to explain that the package contained two mugs and ultrasound photos inside a card — the very surprise announcement we had carefully planned for our family. Instead of handling that information discreetly, those details were emailed directly to my mother-in-law before the package even arrived at her front door, completely destroying the moment and surprise we can never get back. The situation then escalated further with threats that our package could be destroyed if we did not comply with ongoing requests, all while DHL could not manage to do something as basic as return a phone call or provide consistent communication. The entire experience has felt careless, invasive, emotionally distressing, and shockingly unprofessional. What should have been one of the happiest moments of our lives became a stressful and heartbreaking experience because of DHL’s repeated failures in communication, customer service, and basic human sensitivity.
• A

  אורלי שניידר

  Apr 24, 2026
  5.0
  Lani was the best gave me great prices thank you soooo much !!!
• DM

  Danny Mittler

  Apr 24, 2026
  5.0
  Lani was so amazing she was polite helped us through the process and made it easy for use thank you can’t eat to be back
• JN

  Jeremy Nguyen

  Jan 29, 2026
  5.0
  Good service
• SM

  Shivakumar Meravath

  Jan 23, 2026
  5.0
  Excellent service at DHL! China was extremely nice and guided me through the courier process clearly. She made everything easy and stress-free.

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