The UPS Store

Reviews

• EF

  Esmeralda Fernandez

  Oct 2, 2026
  2.0
  This experience was unprofessional and left a very negative impression. I hope management takes customer service more seriously in the future and provides additional training on how to treat customers with respect. I copied this to another person, because I felt the same. They were very unprofessional
• SH

  Sherell Hebert

  Sep 25, 2026
  1.0
  Where do I begin? The person who "worked" with me was disengaged, almost like he was "stoned", but I'm sure that's not it lol. At any rate. this was my second time encountering this person, and for the second time, he made me feel like I was bothering him, and Im not easily offended. This person didn't say, or even respond to, "thank you". Also, I had a package that needed two pieces of tape. He said that was going to be between $3-$4. If that's the store's policy that's fine, but it's just kind of weird that I can go into any other UPS store and have an employee stick on a piece of tape with no problem and no lackluster attitude.
• KN

  Kelechi Nwachukwu

  Sep 16, 2026
  5.0
  Tahar had excellent customer service. I can be a tad difficult to deal with but his patience is unmatched. Thank you, UPS
• MM

  Maryana Metry

  Sep 16, 2026
  1.0
  HORRIBLE LOCATION. HORRIBLE atmosphere, HORRIBLE customer service, and HORRIBLE management. Save yourself the frustration and go to a different location.
• IT

  irene tadros

  Sep 16, 2026
  1.0
  ABSOLUTELY HORRIBLE. I genuinely cannot believe the way I was treated at this place. Yesterday, I mailed out an EXTREMELY important package and was specifically told it would arrive the next morning by 10:00 AM. By 5:00 PM, it STILL had not arrived. Obviously, I was concerned, so I contacted them expecting at least an explanation or some kind of update. Instead, they could provide me with ABSOLUTELY NOTHING. No answers. No explanation. No help whatsoever. But the worst part was the manager. His attitude was absolutely DISGUSTING. Instead of trying to help me figure out what happened to a package that THEY were responsible for, he literally told me there was “nothing he could do,” that I was “WASTING HIS TIME,” and that he “DIDN’T CARE.” Are you serious??? What kind of manager speaks to a paying customer like that? I wasn’t asking for a miracle. I was asking WHERE MY PACKAGE WAS after being promised it would arrive by 10:00 AM. Apparently, expecting basic customer service, respect, or even the slightest amount of concern is asking too much from this place. The entire experience was disrespectful, unprofessional, and absolutely ATROCIOUS. I walked away furious and still had NO ANSWERS about my package. DO NOT IGNORE THE 2.9-STAR RATING. IT IS THAT LOW FOR A REASON. I genuinely wish I had read the reviews before trusting this place with something so important. I would NEVER willingly come back here after the way I was treated. Absolutely HORRIBLE customer service and an unbelievably disrespectful attitude from someone who is supposed to be the MANAGER.

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