The UPS Store

Reviews

• CB

  Ciana Brown

  4 days ago
  4.0
  Firstimer. Went in to location to complete fingerprint processing. it went terrible! The machine kept freezing and would not accept prints, if UPS continues offering this service they need a serious overhaul on equipment and proper training to ensure a quick resolution. It took close to an hour and much time was wasted/spent, uselessly. The 4 stars is for Kya! She was an absolute ROCKSTAR!! Her amazing service and calming demeanor soothed the situation to keep us both calm and focused on the resolution. She handles business, with a smile! Very grateful for our interaction!
• YJ

  Yang Ji

  5 days ago
  1.0
  Really really really bad experience, if google review will have a zero star choice would be better. I went to this UPS store to print a flyer, and I told this guy(probably his name is Tyler or what I’m not sure) I need a heavy duty paper for my flyer, I’m sure I pointed out the sample on the wall, so he definitely know what I want. And I need that two days later around 2pm, he told me yes we could do that for u, and they’ll send me email when it’s done. I waited for two days, and there’s no email coming in, I went to UPS anyway, cuz I really need flyers that day, so the girl in the store called Tyler, and find all over the store, finally found it. And what happened next really really pissed me off, the flyer is still printed as a thin paper! I said to the girl, I need that today, so can I take this one and u guys make another heavy duty one for me? The girl called Tyler, and he said yes, but u have to pay this thin flyer Right now. I said okay, but at least give me some discount. And I don’t think it’s a rude request, First, u guys never meet my need, it’s not the product I want, I would never ever pay for that if I don’t need the flyers that day; and Second, if u hold that on hand, that’s useless to u guys, just a paper, so why don’t u guys just give me a discount and make both of us happy? But the guy refused on the phone, he said u have to pay in full. I was rushed on time, so I said NVM, I will never come back again, I’ll just pay it. I saw the screen the girl typed 60 flyers, but I said I only ordered 50, she was very skeptical, so I counted the whole bunch of flyers for her, it was 50 pieces. I said nothing because I was running late that day, but I really wanna say, Is this seriously how UPS treats its customers? The staff was irresponsible, unreliable, and the attitude was honestly awful. Terrible service！I’ll make sure everyone I know never ever go print anything at UPS.
• IT

  Imran Tharani

  Apr 14, 2026
  5.0
  I had a great experience with UPS. The staff was extremely courteous and helpful throughout the entire process. They made everything smooth and hassle-free, ensuring that all transitions were handled efficiently. I truly appreciate their professionalism and support—excellent customer service!
• JJ

  Jasmine

  Jan 21, 2026
  5.0
  Brandy has great customer service!
• RS

  Richard Sanders

  Nov 29, 2025
  1.0
  Package in Carrollton for 3 days with expected delivery today. Not delivered. Lost. No one knows where it is.

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