DHL Express Service Point Carrollton

Reviews

• MT

  Michael Trocolli

  1 day ago
  1.0
  Terrible customer service. Why is it impossible for me to update my address so y’all can deliver my package. Why can’t y’all have an actual person to talk to about customer service stuff. Lazy, cheap, unreliable. Except for your truck drivers I guess, they seem pretty fast. Oh and your DHL express customer service website is broken. Go figure
• LG

  Loraina Galarza

  Jun 29, 2026
  1.0
  Dropped off a package to a business that was obviously closed. Just stuck it behind something outside the gate, where anyone can walk by and see...
• SS

  Sun

  Jun 23, 2026
  5.0
  This is a review for the service point location. Went in during lunch, front desk was very helpful and got me taken care of within 20 minutes. I picked up a package delivered to the service point. Customer service was great, process was smooth, if I have a signed package I am not home for, I will divert to this service point again.
• NT

  Niren Thakkar

  Jun 12, 2026
  1.0
  If I could give zero stars, I would. I have been dealing with what I can only describe as "phantom delivery attempts" for days now. My tracking status keeps updating to "Delivery attempted but no response at Consignee address," which is a complete and utter lie. I work from home and have been sitting feet away from my front door all day. Not only did nobody ring the bell or knock, but I have security camera footage proving that a DHL truck never even drove down my street at the time of the supposed "attempt." It is painfully obvious that the driver is just running behind and scanning packages as attempted from somewhere else to protect their own metrics and stop the clock, rather than doing their actual job. Calling customer service is a completely useless loop of automated responses and representatives who can only read the same inaccurate tracking screen I’m looking at. I paid for a service to have my package delivered to my doorstep, not to have my time wasted, be blatantly lied to, and eventually be forced to drive to a retail pickup point to do the driver's job for them. Completely unprofessional and incredibly frustrating. Save yourself the headache and use literally any other carrier.
• MG

  Mg Gn

  May 27, 2026
  1.0
  Review rate 0 To Whom It May Concern, I am writing to formally report the unacceptable treatment my elderly mother received at your DHL location last night. Time 5:42pm Date May 26, 2026 Location Kelly Blvd, Carrollton The behavior and attitude of the employees were extremely disrespectful, dismissive, and unprofessional. My mother left the location emotionally distressed and physically affected due to the stress caused by this interaction. No customer especially an older person should ever be treated in such a manner. We understand customer service can be stressful; however, there is absolutely no excuse for rude or humiliating behavior toward customers. We are requesting: A formal review of the incident Identification and coaching of the employee involved A response from management regarding how this situation will be addressed We have always expected professionalism from DHL, and this experience was deeply disappointing. We expect this complaint to be taken seriously. Sincerely, Angelica

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