The UPS Store

Reviews

• MK

  Meg Kremer

  Oct 7, 2026
  5.0
  Bee Cave UPS store is so efficient & staff is very welcoming and helpful. My interactions today with Alexander for notary services & mailing were very positive. Kudos to the way this store is managed. Excellent customer service!! Highly recommend even if you have to drive a couple extra miles out of your way.
• MK

  Megan Koehn

  Oct 6, 2026
  5.0
  Alexander is always super accommodating and quick to get my packages ready to be shipped!
• BC

  Bob carter

  Sep 24, 2026
  1.0
  I called at 10 till seven and said I am nine minutes away. I showed up at 7:01. Two gentlemen working inside the store, but they refused to accept the box. Not very good customer service for only arriving one minute after closing when I had left a voicemail that I was on my way won’t be using this one again.
• IL

  Isabelle Lewandowski

  Sep 18, 2026
  5.0
  Alexander was so helpful in getting our paperwork notarized!
• CS

  Carol Sanchez

  Sep 4, 2026
  2.0
  I’ve been coming to this store often since I recently moved to the area, and I hate having to write this review because Mateo, Alex, Will, and Daryl have all been fantastic. They’re genuinely helpful and kind every time. Derek, though, is a different story. Every visit when he’s working, I leave feeling unwelcome, like I’m an inconvenience just for needing him to do his job. Customer service is customer service, and if it’s not a good fit, it’s probably not the right role. Unfortunately, I wasn’t able to get in touch with a manager, so I had to resort to leaving this review instead. Four out of five employees making a great impression says a lot about this location, but the experience really shouldn’t depend on which staff member happens to be at the counter.