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Brand Certified

United States Postal Service

1.7
(755 reviews)

Business Details

1822 W Braker Ln, Austin, TX
78758, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1822 W Braker Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1822 W Braker Ln, Austin, TX
78758, United States

Hours

Monday8:30 AM - 5:00 PM
Tuesday8:30 AM - 5:00 PM
Wednesday8:30 AM - 5:00 PM
Thursday8:30 AM - 5:00 PM
Friday8:30 AM - 5:00 PM
Saturday8:30 AM - 1:00 PM
SundayClosed

Reviews

1.7
755 reviews
5 stars
112
4 stars
18
3 stars
19
2 stars
22
1 star
584
  • SG
    Sanjuana Garcia
    4 days ago
    5.0
    That staff is so great and very helpful as well have a great attitude
  • SG
    Shari Garcia
    May 12, 2026
    1.0
    Staff was very rude. I arrived at least 5 minutes before my scheduled appointment time for my passport, but I was not seen until about 30 minutes later(mind you there was no wait when I got there). After waiting for 30 minutes, I kindly asked if anyone would be able to assist us since people with appointment times after mine had already started lining up. One of the workers responded in a very rude manner and said, “We’ll call you when we’re ready.” I politely explained that I was only asking because I had a scheduled appointment time. The worker then repeated, “We’ll get to you when we get to you.” I was not helped until about 5 minutes later. During that time, I overheard one of the workers say, “Okay, I’ll start taking over the passport line,” to which the other worker responded, “Yeah, I guess if you want to.” Based on the interaction and attitude displayed, it genuinely felt as though the employee did not want to assist customers waiting in the passport line. I understand that working at a post office can get busy, but I do not understand the purpose of having scheduled appointment times if customers are not going to be seen around those times.
  • LT
    Lara Tietz
    May 12, 2026
    4.0
    There's usually a wait at this location. Lots of people getting passports, which takes up the employees' time.
  • DF
    Dahlia Flores
    May 1, 2026
    1.0
    The staff is very rude and not knowledgeable at all.
  • 1C
    1881 com
    Apr 28, 2026
    1.0
    Update: horrible. Staff rude and unhelpful. Oblivious --- Mail person never delivers letters that needs to be signed for. Only leaves orange slip in mail box. Always a wait at understaffed post office

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified May 17, 2026Yext Knowledge Graph
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