The UPS Store

Reviews

• CC

  C C

  Oct 6, 2026
  1.0
  The manager Katie/Kelly was so rude and disrespectful. Extremely unprofessional and poorly managed. The way she makes her customers wait while she's on the phone then holds a whole random conversation while her customers are waiting in line. I was here for 40m. I Will be filing a complaint with corporate.
• EE

  Evelyn

  Oct 4, 2026
  1.0
  Management seriously needs to address Kristy’s attitude and the way she treats customers. Her behavior is extremely condescending, disrespectful, and belittling. She talks down to customers as if they are stupid or should already know everything, instead of simply helping them with basic courtesy and respect. This is completely unacceptable in customer service. Patience, professionalism, and basic respect should be the bare minimum when dealing with customers. I strongly encourage management to review the security camera footage and pay attention to how Kristy interacts with different customers, especially when they ask questions or need assistance. Look at her tone, facial expressions, and overall attitude. This may give management a better understanding of whether this was an isolated incident or a recurring pattern. Customers should never be made to feel belittled or looked down upon simply because they need help. I sincerely hope management takes this seriously and addresses the issue.
• MS

  Michelle Sarver

  Sep 29, 2026
  1.0
  The rudest customer service I have ever experienced blatantly to my face!! I was in mid transaction with my Amazon return. I was confused about my return as I had never been instructed to print my own label before. I I asked the young woman behind the counter what should you in that scenario I was received with total attitude and I rolling, she didn't answer my question. I had a package I needed to send so she scanned that still ignoring me. I again asked about the label and she looked off and kept ignoring me as I was still standing there waiting on an answer, someone else walked in, she proceeded to ask him how she can help him and then carry on a full conversation with them while I'm still standing there in front of her. I was in complete shock. I then grabbed my belongings and walked out. I will never return this store again only giving 2 star as I can not post without.
• KK

  Kirby

  Sep 29, 2026
  5.0
  In a world full of grumps, Dale was a fresh breath of air. So helpful and kind. my favorite UPS store in austin 🙂
• TP

  Trinh Pham

  Sep 24, 2026
  1.0
  I had a very upsetting experience at this UPS Store on September 18, 2026, around 4:05–4:10 PM. My sister and I came in to return four large packages containing speakers that had arrived damaged. Because the boxes were large and heavy, we brought our own small cart to move them into the store. When we first arrived, the employee, Kristy, was chatting and joking with another customer. However, after seeing our four large packages, her attitude noticeably changed and she appeared irritated throughout our interaction. My sister was handling most of the communication. She politely asked how to process the return, and we followed Kristy’s instructions to use the machine, print the tracking labels, and move the packages behind the counter. Because these were four expensive packages, my sister asked if there was a way to get a receipt so we could keep a record of the return. Kristy initially told us that we could not get one and that we should have printed it when we created the tracking labels. When my sister asked again, Kristy said, “You have to read! You have to read the screen, ma’am. If you don’t do that, then you can’t get the receipt.” My sister politely asked if Kristy could at least check the history. Kristy agreed, but only scanned three of our four packages. When my sister tried to point out that there was one more package, Kristy raised her voice and repeatedly said, “NOT YOURS, MA’AM!” before interrupting her again. I then explained that we had four packages, and she finally scanned the fourth one. When the system still could not provide a receipt, Kristy said, “We can’t do that. Unless you cancel all the packages and restart with all of that.” She then continued speaking to my sister in a condescending tone. While repeatedly pointing at her own brain, she said, “What make you think you could get a receipt if you just scanning from that?” That behavior was extremely disrespectful. My sister was simply worried about making sure all four expensive packages were properly processed and having a record of the return. She was polite throughout the entire interaction. Another male employee seemed to notice how uncomfortable the situation had become and stepped in to try to help. I genuinely appreciated his kindness and willingness to assist us. Neither my sister nor I yelled, cursed, or spoke disrespectfully to Kristy. Even though we were very uncomfortable with the way we were treated, we decided to leave and still said, “Thank you for your help” before walking out. I have never written a complaint about an employee before, but this interaction genuinely upset me. We came in politely, followed the instructions we were given, and simply asked for help with four valuable packages. I would be happy to speak with a manager and provide any additional details or evidence regarding this incident if needed. I sincerely hope this situation will be taken seriously and addressed appropriately. Kristy, I understood everything you said to us, even though I did not speak much English during the interaction. I hope customers who may have an accent, speak English differently, or simply need additional assistance will be treated with patience and respect. I also hope our four returned packages are properly processed and that everything is handled correctly from this point forward.

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