The UPS Store

Reviews

• JS

  Jani Starr

  Sep 30, 2026
  5.0
  FAYTH is such a beautiful unique name, and her kindness is just a special! She took the time to patiently explain how the kiosk worked. She helped me understand how to open a mailbox and even walk me through the international shipping process sense my daughter lives in China. She never made me like I was asking too many questions she made sure that I understood everything. Her warmth, patience, and genuine willingness to help truly stood out. Thank you FAYTH for making my experience so wonderful. ❤️
• RS

  Rachel Sessions

  Sep 27, 2026
  5.0
  Evelyn was super helpful! I had an issue with my label printer printing the barcode super small and she got me all set to ensure my package could still ship out successfully.
• LC

  Lessie Chester

  Sep 23, 2026
  1.0
  ⭐️ One star I was disappointed with the customer service I received at this location. I came in to pick up a package and was waiting to be assisted while an employee was taping a box. The box was not particularly large, yet she took a considerable amount of time to finish. During that same time, the other employee assisted another customer and then assisted me. I was already wrapping up my transaction by the time the employee taping the box became available. What concerned me was that, as I was leaving, she suddenly became available and began assisting a white customer. I cannot know her intentions, but the timing of the interaction made me feel that I was being deliberately avoided. As a Black woman, I found the difference in how readily I was assisted compared with the white customer particularly concerning. I also felt unwelcome at this location. No one said anything explicitly to me. It was more the overall body language, interactions, and atmosphere that gave me a strong sense of, “Who told you to come in here?” I was simply there to pick up my package, and I should not have left feeling as though my presence was unwanted. I do want to acknowledge the other employee who assisted me. He was courteous and efficient. Unfortunately, the overall experience left me disappointed and uncomfortable. Customers should feel welcomed and receive the same courtesy and willingness to assist regardless of race.
• TO

  Tolga Ozcelik

  Sep 22, 2026
  5.0
  I had a great experience with Bjon. He was extremely helpful, patient, and friendly throughout the entire process. He took the time to understand what I needed and made sure everything was handled correctly and completely. He never rushed me, answered all of my questions, and was genuinely happy to help. His positive attitude and professionalism really stood out. It’s not every day you come across someone who is this patient and helpful. I truly appreciate all of his help and the excellent customer service he provided.
• DD

  D

  Sep 14, 2026
  1.0
  I stood in line specifically because I wanted an employee to help me with my return. When it was my turn, the immediate response was, “Use the kiosk for the return,” and then she went back to chatting with another store associate. If I wanted to use the kiosk, I wouldn’t have stood in line. What if I needed help? There are plenty of reasons someone may choose to interact with an actual employee instead of using self-service. The interaction was rude and extremely dismissive. If I’m being told to do your job myself, then what are you there for? Just remember, if you render yourself useless to the customer, inevitably you will be.

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