The UPS Store

Reviews

• JS

  Jalyn Savage

  May 13, 2026
  5.0
  I had some returns to make earlier this week and Nae was such a pleasure to work with. She was so polite and swift in the service she provided. Much appreciated.
• BC

  B C

  May 9, 2026
  5.0
  I always get a great service at this UPS store. Nae, who is the manager, is always very welcoming, friendly, and always with a smile on her face! It makes one feel seen and acknowledged as a customer. I appreciate her and other employees. Thank you, Nae!
• AB

  Alba Bonilla

  May 9, 2026
  5.0
  Nae . The girls on this location by HEB in North MoPac She’s soooooo Nice Girl !!
• FF

  Frosty

  May 9, 2026
  5.0
  Nae was probably the best customer service professional I've seen. I'm chatty as can be, and showed up very caffeinated right at opening on a Saturday. Even I would've been annoyed with myself. She was professional, kind, and incredibly helpful. I was in and out before I knew it.
• JD

  Jassim Farid Dalwai

  May 3, 2026
  5.0
  Jakob! What an exceptional human to encounter while I was trying to return my old STB's! I was anxious and nervous to go return a something for which the process ended about 3-4 years ago! Jakob reassured that the late returns are an unusual but not completely forgotten practice, he completed the returns flawlessly!!! The experience was such fantastic that I ended up going back same day to get my Official Degree's duplicated for framing on a thick gsm, cardboard types paper. Jakob knew what he's going to need and request his colleague, Nae to help with finding the exact requested card sheet for printing a 10x12 document! That document came such crisp and perfect, i'm shocked! Moreover, Jakob ensured that the freshly printed documents are properly secured for traveling. Exceptional! These guys really know what they are doing and i'm amazed by the service. Another example where AI cant replace Humans! Keep it up guys!🙏🏾

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