The UPS Store

Reviews

• MA

  Mark Avitt

  1 day ago
  5.0
  I went to UPS today to return an Amazon item. I was warmly greeted by Shavalyia! She explained the return policy and packing rules, and took care of it! I really appreciated how pleasant and helpful Shavalyia was! I think I found my new UPS go to, plus it's 150 feet away from HEB! Thanks Shavalyia!
• JM

  James Marshall

  1 day ago
  5.0
  SJ provided outstanding customer service! She was professional, friendly, patient, and extremely helpful throughout the entire process. SJ went above and beyond to make sure everything was handled correctly and made my experience with UPS smooth and stress-free. UPS is fortunate to have such a dedicated employee. Thank you, SJ, for the excellent service!
• JS

  Joe Smith

  Aug 19, 2026
  5.0
  When I walked in from the heat, I was greeted immediately by Ms. Kitty. I didn’t have to wait at all for assistance. I needed documents printed and laminated, and although the store wasn’t able to produce cards at the moment, Ms. Kitty found a creative workaround. She printed the document, cut the pieces to size, and laminated them so they looked just like professional cards. They are very nice! Her creativity, quick thinking, and willingness to go above and beyond made my visit exceptional. I truly appreciate her outstanding customer service and positive attitude.
• DB

  Dale Butler

  Aug 18, 2026
  5.0
  The staff in this store are wonderful!! The manager, Nae, was extremely upbeat, courteous, respectful and processed my transaction quickly even though I plundered through the process. The other employee was just as enjoyable as Nae! These folks brightened my day!! I recommend this store very highly!!
• TJ

  Teta James

  Aug 15, 2026
  5.0
  This is by far my favorite UPS Store location! I live a good distance away and have other locations much closer to me in Round Rock and Pflugerville, but I would still rather make the drive to this one because the customer service is consistently worth it. SHAVALYIA has helped me both times I’ve visited, and she has been absolutely amazing—friendly, helpful, and genuinely pleasant to interact with. The other team member I’ve seen working alongside her has been just as welcoming, conversational, and kind. Even while waiting in line, I’ve noticed how the staff takes the time to engage with customers and genuinely tries to help each person as much as possible. That kind of customer service really stands out and is something I truly appreciate. There may be several UPS Store locations closer to me, but this is the one I will continue choosing. The extra drive is definitely worth it!

Frequently Asked Questions About The UPS Store