The UPS Store

Reviews

• KK

  Kim King

  3 days ago
  5.0
  UPS store location is absolutely 💯 fabulous! Michael was very knowledgeable and was patient with me and my items that need shipping.
• RG

  Rachel Guy

  Sep 1, 2026
  1.0
  Brushed off when attempting to get a label scanned by a person and was waved off to the kiosk. After using their kiosk I went to hand my package over so it could be scanned in by the 2 people standing behind the counter only to be told to leave it on the counter. Cherry on top; They lost my package for a week. Called 3-5 times thoughout the week waiting on Brian the GM to call me back and heard nothing. Was told by the SM that the driver picking up the packages forgets to scan things. Submitted an insurance claim online and magically the package was found that night and scanned in by the store that I dropped it off to.
• DD

  Dug Deeps

  Sep 1, 2026
  5.0
  Most amiable people and great customer service. Always a pleasant staff so welcoming store.
• AW

  Amy Wieczorek

  Aug 15, 2026
  5.0
  Michael and Julian went above and beyond and both gave excellent service! This is my go-to UPS store. Many thanks!
• NM

  N M

  Jul 30, 2026
  1.0
  Store ran by people who do not care! Employees should be fired & investigated for theft!! Store manager should be fired for lack of customer resolve & lack of store accountability! Package was dropped off, yet somehow it never shipped out from the store. Just magically vanashed after UPS tracking clearly shows dropped off in store. Then nothing...... just nothing.... No resolve has been given other than "yeah so uuhmm.... just call this number" Does calling a number help find my package!? Does that start an investigation as to why the package was never sent off & who has it? No... it's to file a claim for missing package. HOW ABOUT YOU FIND A PACKAGE THAT NEVER LEFT THE STORE!? Unless of course an employee took it home!? Otherwise that package would still be sitting somewhere w/ labels as to where its going & who from so ONE of us can get it. But was told because it had a prepaid label - store isnt going to do anything about my package. What does a prepaid label have to do with ANYTHING!? it still has everyones information on it to not just be lost like it never existed. We have the tracking number. We have ID's to show ownership of box if "found" for collection. Nope.... just a "whelp... sucks to be you" attitude from employees who refuse to acknowledge a package THEY lost IN STORE. But they need "more documentaion" to help. We've giving all the documentation needed... No respect for customers. God forbid employees or manager do their jobs. Worst experience from any UPS store i have visited across the country!

Frequently Asked Questions About The UPS Store