Primo Brands Delivery

Reviews

• CF

  Cinthya Rognac Falcon

  Jul 10, 2026
  1.0
  If you want to waste your money and your patience, go with this company. Sam keeps promoting them, but this company is definitely a complete mess. They try to charge you for things they don’t even provide. Every month they try to take more of your money, and they send you a kit you never ordered. I have a whole collection of them at home because they’ve sent me so many, and they never refund my money. They mark deliveries as completed even though they never arrive. You call, and no one helps you. No one knows anything, and they just keep giving you the runaround. But when it’s time to charge you, they’re number one. Terrible customer service. I would never recommend this company. And honestly, Sam, who keeps promoting them, what a disappointment.
• IW

  Iosmany Wambrug

  May 20, 2026
  1.0
  I will never come back here take forever to unload
• KC

  Keila Carballe

  Apr 23, 2026
  1.0
  Very poor service at ReadyRefresh. We arrived early in the morning to unload and ended up waiting ALL day with no clear explanation. There is a complete lack of respect toward drivers. They unload whenever they want, with no organization or respect for the schedule. They do not respect the line at all: their own trucks are brought in first regardless of how long others have been waiting. The facility is also very small, with limited space to maneuver, and only one unloading door, which makes the whole process extremely slow and disorganized. We waste hours of work, fuel, and money, and nobody seems to care. There is no communication and no sense of responsibility. Personally, I will never come back to this place again. Avoid this facility if you value your time and work.
• JR

  jamie r.

  Jul 9, 2025
  1.0
  I could not recommend heartily enough that you do not start an account with Ready Refresh or Primo. Since merging with Primo a few months ago, their service has absolutely tanked. We use them at my job, and I'm the point person. Not one delivery has arrived on the scheduled day, for months. I'm currently waiting for a delivery originally scheduled for June 25, that has now been rescheduled ten times and is currently allegedly coming on July 14. I have every reason to believe they will not arrive on July 14, and if I didn't have 25 empty jugs onsite waiting for pickup (thanks to a previously messed up dropoff/pickup), I would cancel entirely and move immediately to the next supplier on my list. (I am editing this review with new dates every time they postpone our delivery again.)
• NC

  Nicolas Cortez

  Aug 19, 2024
  5.0
  Great Service!

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