DHL Express Service Point

Reviews

• JS

  Jakob Savage

  2 days ago
  5.0
  MaCayla at DHL was absolutely awesome! She went above and beyond to help me out and made the entire experience easy from start to finish. Super friendly, professional, and genuinely just a great person to do business with. You can tell she actually cares about helping people and takes pride in what she does. DHL is lucky to have her. Thanks again, MaCayla!
• JK

  Jaclyn Kreuter

  4 days ago
  5.0
  MaCayla was very approachable and helpful when I came in to pick up my package. She was very informative about some questions I had about customs and tariffs, which will help me in the future.
• KS

  Kristine Samms

  4 days ago
  5.0
  MaCayla is expert and patient. She walked me through the steps with professionalism and friendliness. I appreciate that although I came here with questions about shipping, I am now confident that my package will arrive safely. Please extend to her my thanks and highest recommendation to anyone who uses DHL in Austin.
• DR

  Dorothy Rodriguez

  Aug 12, 2026
  5.0
  After my many failed attempts to correctly package my items, MaCayla went above and beyond to help me. Without her patience and sincere kindness, I would have been unable to get my package delivered in a timely manner. We need more MaCayla(s)! She made the experience absolutely amazing.
• AS

  Anand Swaroop

  Aug 7, 2026
  5.0
  I would like to recognize the outstanding service provided by our DHL delivery driver, Sirmarcus Evans. From start to finish, he was incredibly professional, hardworking, and genuinely helpful. It’s clear that he is very hard-working and goes above and beyond to ensure customers have a great experience. Delivering packages is demanding work, and employees like Sirmarcus deserve to be recognised for the effort and dedication they put in every single day. I sincerely hope DHL considers rewarding him in a meaningful way, whether through a salary increase, a bonus, or a gift card. Exceptional employees who provide outstanding service deserve to be appreciated and compensated for their hard work. As customers, we don’t often take the time to write reviews, so when someone inspires us to do so, it speaks volumes about the quality of their service. Sirmarcus made a lasting positive impression, and I hope DHL recognizes what a valuable asset he is to the company. Thank you, Sirmarcus, for your efforts, it’s a shame that we couldn’t give any tip as a gesture of thankfulness. We wish you all the very best!

Frequently Asked Questions About DHL Express Service Point