FedEx Office Print & Ship Center

Reviews

• JT

  Joshua Trucking

  Jun 19, 2026
  1.0
  Cynthia, the store manager, could benefit from additional customer service training. From the moment I arrived at 8:00 a.m., she appeared visibly annoyed by my presence, repeatedly sighing and rolling her eyes. I did not feel welcomed as a customer. Considering her name tag indicated she has been with the company for many years, I would have expected a more professional, friendly, and welcoming attitude. Unfortunately, her behavior gave the impression that she may have become too comfortable in her management position. Because of this experience, I will be avoiding this location in the future.
• TS

  TJ “TJ” Sadler

  Jun 5, 2026
  1.0
  I had an extremely disappointing experience with both FedEx Ground and the FedEx retail store. I ordered an item through Walmart from a third-party seller. When the package arrived, the box was heavily worn, frayed, and partially torn open, with a cord from the item hanging out of the box. I never opened the package because the damaged box and visible contents allowed me to determine that the item would not fit the space where I intended to use it. I took the package to a FedEx retail location to return it to the seller. The store initially accepted the package and provided me with a receipt. Later, I received a phone call informing me that they could not ship the package because the box was too damaged. My question was simple: if FedEx Ground was able to deliver the package to me in that condition, why couldn’t FedEx accept it for return in the exact same condition? I spoke with three different employees, including the store manager. Everyone apologized and agreed that the situation should not have happened, but no one offered a reasonable solution. Instead, I was told that I would have to return to the store and purchase one of FedEx’s boxes to repackage the item before they would ship it. In other words, I was expected to spend additional money to fix a problem that occurred while the package was in FedEx’s possession. The damaged packaging was not caused by me, yet I was left responsible for the cost of correcting it. What disappointed me most was the complete lack of accountability between FedEx Ground and the retail store. The only solution offered was for me to pay more money. Customers should not be required to purchase new packaging because a shipment was mishandled during transit. This experience reflects poor customer service and an unwillingness to take responsibility for preventable damage.
• ES

  Elijah Schrack

  Jun 3, 2026
  1.0
  Drove up on my lunch break to send a package. Nothing posted about unable to accept 100 dollar bill because "we just got change from the bank" terrible customer service
• PP

  Peter Panagopoulos

  May 30, 2026
  5.0
  I have been coming here for years The staff here is wonderful Tony and Jarayiah Went above and beyond to make things happen
• ML

  Miko Lira

  May 22, 2026
  2.0
  The location is right next to the Parks Mall which is cool but did not like that there was only one entry, needs a better parking lot and also do not like that the employees were not in the correct uniform at the time frame and getting dressed while I was in the store.

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