The UPS Store

Reviews

• SB

  Sequoia Brands

  Aug 5, 2026
  1.0
  Walking into UPS these days feels less like visiting a shipping store and more like entering a theme park called Capitalism Land, where every attraction costs extra, and the only ride is disappointment. I brought in a digital shipping label because it’s 2026 and that’s how normal humans operate. My phone can unlock my car, pay for groceries, and probably pilot a drone if I asked nicely. But UPS? UPS looked at my digital label like I’d handed them a cursed artifact. They still can’t scan it. Not in 2016. Not in 2026. Not even if Bill Gates himself descended from the cloud servers and blessed the barcode. So they made me email it to them. Email. In 2026. I half expected them to ask me to fax it instead. Then came the moment that deserves its own Netflix special. The employee walked over, made three clicks, printed one sheet of paper, and charged me $3.00 for the privilege. The whole thing took eight seconds, which means UPS effectively values those clicks at $1,350 per hour. At that rate, the employee should’ve been wearing a tuxedo and offering me champagne. And the paper? A single sheet of low‑grade printer paper with barely any ink on it. The actual cost is around 4.5 cents, but UPS charges 25 cents; a 456% markup. I didn’t realize I was buying artisanal, hand‑crafted, ethically sourced paper from the mystical forests of Narnia. This is a company that made $5.57 billion last year. Billion. With a B. They’re already being paid to ship the item, with profit baked right in. They get tariff refunds they swear they pass on; though those refunds seem to vanish faster than customer service at closing time. Yet somehow, they still need to squeeze quarters out of people returning broken merchandise. Imagine the family without a printer. They get a defective item; now they have to drive across town, burn gas, lose time, and then get slapped with UPS’s “three clicks cost extra” fee. It’s not customer service; it’s a scavenger hunt where the prize is paying more money. UPS has turned basic customer service into a pay‑per‑interaction video game. Every click is a microtransaction. Every step is DLC. Every breath is a subscription tier. If capitalism is going to flex this hard, it should at least stretch first.
• OO

  oneeyedude20

  Jul 29, 2026
  5.0
  Always super friendly staff, they remember their regulars.
• DS

  doug van schepen

  Jul 27, 2026
  5.0
  Always take care of business
• CR

  Ced Rael

  Jul 10, 2026
  2.0
  Today was not a very good experience with this location. Customer service is definitely dropped off. Didn't even get a thank you for being a customer. Just handed a receipt and basically sent on my way. Looks like I'll be looking for another location to use. I would highly recommend that you find a different place as well. Other locations provide better customer service.
• JR

  J. Rey

  Jul 6, 2026
  5.0
  This store is my favorite for when I need to mail a package. I leave the stress about shipping up to them by letting them handle the appropriate packaging (box vs bag etc). I appreciate how they take time with me (being a “older generation “ customer”). I never have to wait very long.

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