United States Postal Service

Reviews

• KS

  Kevin S

  1 day ago
  4.0
  Usual post office, however this location is usually pretty quick!!
• SL

  Stella Li

  Sep 24, 2026
  1.0
  Very disappointing customer service. I had two separate Certified Mail transactions and wanted to pay for each with a different card. The counter employee told me I had to complete the first transaction, leave the counter, return to the end of the line, and wait again for the second transaction. When I questioned this, the employee asked, “Do you want to talk to the supervisor?” I said yes. She then spent several minutes going to the back office to contact the supervisor, rather than simply helping complete my second transaction. My first transaction took less than two minutes, so I found it frustrating that more time was spent calling the supervisor than processing the transaction. I asked both the employee and supervisor to explain or show me the USPS policy requiring me to return to the end of the line, but neither could identify one. The way my questions were handled was also rude and dismissive. I was simply asking for clarification and expected professional customer service.
• SD

  SM D

  Sep 19, 2026
  1.0
  Worst post office ever. In fact, the delivery drivers are even worse. They seem unwilling to deliver the mail and repeatedly place it on hold instead of doing their job. We pay hundreds of thousands of dollars in taxes for these services, yet this keeps happening. It is extremely frustrating to have our mail held simply because the delivery driver doesn’t want to take the time to put it in the mailbox.
• HN

  Hayyan Nadeem

  Sep 4, 2026
  1.0
  Never have I ever experienced racism like this. I was with my son and needed to mail something and headed to the post office right after our prayer, so we were in our traditional clothes. After a little wait, an old lady called us up to the desk, and as we were walking up, she looked at us with such disgust. We were confused about some pricing and VERY KINDLY asked if she could double check a specific pricing. As soon as we asked that, she said exactly this, "I've been doing this for 30 (F WORD) years, I know what I'm doing". Mind you, she said this in front of my own son. All I understood from her saying that, is that she learned absolutely no professional skills during those 30 years of working because who swears to customers at their job? ESPECIALLY WHEN THE CUSTOMER HAS A KID? She was rude to us the whole time and I didn't want my son to experience racism at this young age, so I left immediately and asked someone else to help me. It is also important to note that I was super respectful to her the whole time and never showed any attitude or rudeness.
• RG

  rachel guo

  Aug 22, 2026
  1.0
  Very disappointing experience and extremely poor customer service at the Allen Post Office. I visited this location on Thursday, August 20, at approximately 1:30 p.m. It was not busy at the time, and several service counters were empty. I had already printed my shipping label and purchased a USPS bubble mailer at this post office. Since I bought the mailer onsite, I obviously could not attach the label beforehand. After sealing the package, I politely asked whether an employee could help me attach the label with a small amount of tape. An older female employee with shoulder-length white hair responded sarcastically while holding a tape dispenser right beside her: “Do you want to buy it?” I understand that USPS may have policies regarding packing supplies. However, expecting a customer who just purchased USPS packaging onsite to carry her own tape is unreasonable. Even if the employee was not permitted to provide tape, she could have explained the policy politely instead of being dismissive and condescending. There were five empty counters, and the location was not busy. The employees had time to chat with one another, yet no one was willing to offer even this very small amount of assistance. I calmly explained that other USPS locations had helped me in similar situations and that her response felt unnecessarily unfriendly. She simply shrugged. I then left a dissatisfied rating on the survey machine. She responded, “I’m not going to lose my job over it,” and proceeded to mock the situation with another employee, saying that I refused to buy tape. I could still hear them laughing as I walked out. I did not argue or raise my voice. I simply expected basic courtesy after purchasing USPS packaging at this location. Her dismissive attitude, arrogance, and lack of professionalism turned a very simple request into one of the worst USPS experiences I have had. This attitude may explain why the location was so quiet even in the middle of a weekday.

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