The UPS Store

Reviews

• CC

  Chirkster

  2 days ago
  1.0
  This is the worst location. I've never had a problem at another location, but this one is closest to my house, so I foolishly keep going back. This time, I brought my Amazon return in a box free of labels as instructed. The agent at the desk told me, "Is it ok if I put this in a bag?". I was supposed to know from this that I was purchasing said bag, but I had no idea. So, he puts it in a bag and scans it in, puts the label on, and says "I'll just check you out over here." Completely confused, I asked why, and THAT was when he told me that I was paying $1.83 to return a $5 item. After I explained that I had no idea that I was buying the bag that he suggested, he started explaining me that they couldn't ship the item in it's own box. It wasn't, though, it was packaged into another box. Apparently, it wasn't an acceptable box because it had a brand name on the outside. All this would have been wonderful to know (first from Amazon; 'free of labels' to me sounds like free of shipping stickers, but that's a different problem) before 1) you charge me for a bag and 2) you scan my item as received. I explained that I didn't want to pay almost $2 to return a $5 item, so he ripped open the bag and handed it back. When I inquired about his already having scanned it as received, he said "Oh, you'll have to contact Amazon. My bad." I wasted my time, and now I have to waste 20 more minutes to deal with amazon to get it sorted out. Go to the location at McDermott and Custer, instead. It's worth the drive. You'll save time in the long-run.
• ZN

  Zoe Nguyen

  May 5, 2026
  5.0
  Spectacular service! I’ve made several visits to this location, and the service is consistently excellent. Every employee is friendly, kind, and incredibly helpful. They’re always quick, efficient, and make the shipping process easy and stress free. I highly recommend this location!
• KM

  Kseries Media

  Apr 29, 2026
  5.0
  Easy, helpful and professional. Did a notary here and they got it done. Thank you
• BH

  Beth Hill

  Apr 13, 2026
  5.0
  Always helpful and courteous.
• DG

  David Goldberg

  Mar 31, 2026
  5.0
  I’ve had pick ups diverted to this location multiple times and always had a great experience. When picking up at a location that has a copy center or a variety of services, I always feel like I’m interrupting someone. This location seems to be staffed by younger folks, maybe in high school, maybe early college, but they’re truly focused on serving the customer in an engaging manner. On my way out the door today I even had to commend them for customer skills. Wow still having fun with each other on the job. Thank y’all!!

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