RXO

Reviews

• BA

  Brenda Anderson

  2 days ago
  5.0
  We ordered patio furniture that was put together by two young men. They were very professional and polite. Thank you
• RO

  Richard Obermark

  May 4, 2026
  5.0
  The men that came out to deliver did a fantastic job and were very courteous!
• AA

  Amanda

  Apr 18, 2026
  1.0
  I do not recommend RXO! My package ($800) sat from 4/6 to 4/13 (delivery day) with no updates. Then on 13th-delayed in transit. 14th 5:59am rescheduled 5:59am scheduled 5:59am package arrived at carrier facility. 15th 6:30am delivery scheduled 6:30am delivery rescheduled. 17th 2:01pm delivery scheduled 2:01pm delivery rescheduled. 2:01pm delivery scheduled. 2:13pm carrier unable to contact recipient. (Which they never tried to do) 2:13pm delivery rescheduled All of this was done without them ever contacting me. The multiple entries during a 1 minute time frame seems odd. Delivery was scheduled, rescheduled and scheduled again all during the same minute (2:01pm) I called day after day to get answers and at one point I was told they didn't know where my package was and that they'd have to investigate. The last update said it would be delivered on 4/27. At this point I'm convinced that my package, that I ordered back in March,(Which was a swing set for my grandsons first birthday) is never coming and contacted amazon and got a refund. I will be refusing delivery if there ever is one. If i could give negative stars I would! Everything about my experience with RXO was very unprofessional-id go as far as to call it sketchy. The whole experience gave me a really bad feeling-something is definitely up with the smyrna facility-as this is where all the problems started/getting the runaround. If i were the owner of the company i would definitely do some investigating. I am filing a complaint with the BBB today. I do want to note that from 3/26-4/3 the movement of my package was satisfactory. All my issues started when package arrived at carrier facility in smyrna, tn on 4/4
• RH

  Ray Harlow

  Apr 14, 2026
  1.0
  My package was supposed to be delivered April 1st. It was unable to be delivered that day due to RXO not receiving it in time. The delivery was rescheduled for April 13th and RXO failed to deliver again, this time saying that there were no more slots. Now I am scheduled for April 21st. 20 days after it was supposed to be delivered with no guarantee they won't cancel the delivery again. There is no recourse and now way to pick up the item yourself. You are at the mercy of terrible customer service that can do nothing until it arrives.
• AA

  Alvin Albert

  Apr 13, 2026
  5.0
  My delivery time was between 1-5 PM, they never called and arrived almost an hour later. They then said they forgot the hardware for the install so they could not install it. Also, they conveniently forgot the straps to move it upstairs ( 8 steps), to where my existing washer is. I called the next day and they said I would be contacted to get the install done, and I have yet to be contacted. Horrible experience, not sure why Sam’s Club contracts with this company. EDIT: Was contacted from customer care and they made things right.