RXO

Reviews

• SH

  Spencer Holt

  6 days ago
  1.0
  Zero accountability from this location to make things right. I've additionally filed a complaint with the BBB and contacted their corporate offices. Tracking number doesn't work; their site says to call instead. The Customer Service agents on the phone are careless and don't do anything. They screw up their scheduling and refuse to do anything to rectify their mistakes. They are wanting to push a delivery back half a month later than it was originally scheduled for because they "gave their driver too busy of a schedule". I've worked jobs similar to this. I have sympathy for the driver, I've been in their shoes. I at least worked for a competent company that was willing to fix their mistakes and right their wrongs.
• LB

  Lauren Binford

  Jul 18, 2026
  1.0
  If I could give this company zero stars I would. If you can avoid this company, you should. We ordered something through Samsung, spent thousands on a need for our home. We were excited for a great promising experience. They said they were going to deliver the 10th. We waited and waited. We then called after they missed the window without a call or any form of notification just to find out they had cancelled delivery. We called customer service they set a new delivery date. Failed to deliver again. With no form of notifying. We have been in contact with them over and over trying to find a resolution. We have been through multiple promised deliveries, they are supposed to call when on their way and never did. When escalating to reach a supervisor it is near impossible. When you do it is the same excuse. Asked for the warehouse number to speak with someone in charge there. Nothing. They fail to make amends and keep the promise of fixing their mistake. All major retailers and customers should steer clear of this unprofessional company.
• SS

  shelley swallow

  Jul 15, 2026
  4.0
  Our initial experience wasn't great. We had booked our delivery 2 weeks out and were notified at 6am day of that our items "Didn't make the truck". The next available delivery was another two weeks out. I said I don't see how any of this is right and I would like my items on the next business day. They contacted me that they were delivering the next business day and the team showed up on time, professional and put our items together without an issue. The second half of our experience was wonderful!
• CR

  Carissa Rodriguez

  Jul 13, 2026
  1.0
  RXO is completely unprofessional and I would never purchase from a company that uses them again. I was supposed to have Samsung appliances delivered July 9th. I took the day off work, and waited half a day before calling RXO to discover that the delivery needed to be rescheduled “due to unforeseen circumstances.” They were then rescheduled for the next day, and again the same thing happened. At this point when I called RXO, I was transferred to the escalation team and spoke to a supervisor. She assured me that she got the manager at the Middle TN RXO involved and that my appliances would be delivered Sunday July 12. On Sunday morning I received a text that my packages would be delivered between 10:30 and 2:30. Then around 2:00, I received another text that they would be delivered by 4:25. I called RXO at 2:00, 5:30, and 7:30pm and each time I was told my delivery driver was 3 stops away. No one ever showed up with my appliances. I was being lied to all day and waited around at my house for 12 hours for nothing. This is the worst delivery service I have ever experienced. RXO is full of a bunch of liars
• DC

  David Cha

  Jun 5, 2026
  1.0
  Im mad 0 stars isnt an option. Ordered Massage Chair: standard delivery times w/ porch delivery service. Issues 1. Tracking number didnt work, representative said there was nothing they can do; so no reliable way to track package. 2. Day before delivery I called, waited 5 hours for a callback and they said someone would call at 5pm to give me estimated delivery window. Call came at 10:12pm- delivery was scheduled for 9-9:15 am next day. 3. 9-9:15 am- no delivery made, called them at 10:30am (to give them time) to ask where delivery was. Callback received at 12:12pm was told a new time of 7-10pm. Was told someone would call 30 min prior to delivery. 4. Called again and second callback received at 4:15pm, was now told that package was expected 10-10:15 pm. Additionally told that porch delivery meant leaving package on the first dry area of the property (in my case a driveway instead of the actual front porch). On top of THAT, was then told there is no 30 min prior call to notify me. As someone who also works in the supply chain industry, I am speechless at this company's incompetence and inability to communicate BASIC information. I dont mind that the delivery is late, that can happen and I won't fault them for that. What makes no sense is the fact that tracking numbers dont work and it takes 2-3 hours to even GET ON THE PHONE with someone. There is absolutely NO RELIABLE WAY to get updates on shipping. Plus, I need to haul a 400 pound chair up the driveway to the home with a porch delivery service. What a joke of a company. I had no choice as this delivery was contracted via Amazon, but if you have a choice, STAY AWAY from this sorry excuse of a shipping company. I will be documenting the delivery to be made tonight extensively to see if there is any damage to the chair from transit. I cant believe I now have to both expect and work around their incompetence.