Certified by United States Postal Service • May 17, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 711 Dolly Parton Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • May 17, 2026
Certified by United States Postal Service • May 17, 2026
Monday8:30 AM - 4:30 PM
Tuesday8:30 AM - 4:30 PM
Wednesday8:30 AM - 4:30 PM
Thursday8:30 AM - 4:30 PM
Friday8:30 AM - 4:30 PM
Saturday9:00 AM - 12:00 PM
SundayClosed
Reviews
1.9
315 reviews
5 stars
60
4 stars
7
3 stars
6
2 stars
8
1 star
234
BW
Ben Williams
Apr 15, 2026
1.0
First, I'll acknowledge that the people working the counter are kind, wonderful, and helpful...usually. My review is specific to a misdelivered package from an eBay purchase. The address was correct on the package. We were eagerly awaiting the rare item we had purchased. One day, they indicated it was delivered...but no item was anywhere in sight. We checked the neighboring streets. We talked to the neighbors. We looked for a slip in the mailbox telling us the package was available at the post office. After THREE DAYS we received tracking information...that was entirely vague and just listed our city and zip code as the delivery address. Mystified as to what was going on, we visited this Post Office to ask for more information about where our package had gone. The Post Office had detailed information in their system describing the INCORRECT ADDRESS where they had delivered our package ON THE OTHER SIDE OF OUR CITY, but they said they "couldn't do anything about it." Excuse me? Isn't it your job to deliver packages to the correct location and to make it right? It's not like the package was stolen from our porch, delivered to a neighbor, or misdelivered to a similar address - it was just delivered to a RANDOM ADDRESS and they took no responsibility for it. We attempted to get a refund from the eBay seller, but because they have a tracking code describing the package as delivered to our location (ha!), they refused to do anything for us. We tried to file a claim with the Post Office, but of course we got DENIED because it is the SELLER that sent the package, not us, so apparently we have no standing. Bottom line - DON'T EVER EXPECT THIS POST OFFICE TO ACTUALLY DELIVER YOUR PACKAGE TO YOUR ADDRESS OR TO STAND BEHIND THEIR PRODUCT. Ending with a positive note - the substitute mail deliverer for our address seems very nice and actually delivers things to us instead of just putting slips in our mailbox requiring us to come pick up all of our packages larger than an envelope. So, despite some nice and competent people here and there...overall I cannot go above 0.1 stars, but since the lowest I can rate this post office is 1 star, I'm going with that one.
MD
Manuel Diaz
Apr 14, 2026
4.0
Customers need to be early, busy place
TF
Texanna Fernandez
Apr 11, 2026
5.0
Wonderful postal carriers. This facility had all six flags of the Department of Defense.
TB
Tim Blasdel
Mar 18, 2026
1.0
Worst USPS location ever! Claim "mailbox full" or "oversized item" ........always lies. In desperate need of a new Post Master
ES
Ellison Stedding
Mar 3, 2026
1.0
The only usps that I have death with that refuses to deliver packages. Why is it that the delivery driver can put my item on their truck, but because they don’t want to walk up one flight of stairs with a 10lb box, they’d rather leave a slip that tells me to pick it up later. The boxes that they HAVE left for us have both been damaged pretty bad, one item needing to be sent back and replaced. You can’t get in contact with the store, as the number listed is automated. But my fedex driver had no problem putting an 80lb box of car parts right at my doorstep! Pure laziness with no care for other’s people’s belongings.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 711 Dolly Parton Pkwy?
This Post Office offers mail sending and package shipping, money orders, Post Office boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and many locations can also take your passport photo. You should complete and print your passport application form beforehand.
Do I need an appointment to get passport services here?
Most Post Offices offering passport services require appointments scheduled through their online scheduler, although limited walk-in hours are available at select locations.
Is passport photo service available at this location, and what is the cost?
Passport photo service is available by appointment only, with a current fee of $15.
Can I rent a PO Box at this Post Office and how do I do it?
Yes, you can rent a PO Box either online by searching available boxes and reserving one, or in person by bringing two valid forms of ID and the completed application.
Are PO Boxes accessible outside regular hours at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary by location. Please check with this local Post Office for exact lobby access hours.
What are the operating hours for the United States Postal Service at 711 Dolly Parton Pkwy?
The Post Office is open Monday to Friday from 8:30 AM to 4:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
Are there any food options near the Post Office at 711 Dolly Parton Pkwy?
Yes, nearby food options include Papa Johns Pizza, China 1 Chinese Restaurant, CAMPS Chicken, and Bellacino's Pizza & Grinders. You can grab a meal before or after your visit to USPS.
What other local services can I find near the United States Postal Service in Sevierville?
Nearby, there are several real estate agencies like Jo Schultheiss - Realtor and The Real Estate Firm, as well as services like Great Clips hair salon, Cricket Wireless mobile store, and Jackson Hewitt Tax Service.
Is there public transit or convenient landmarks that help locate the Post Office at 711 Dolly Parton Pkwy?
While no specific transit stations are listed nearby, the Post Office is centrally located on Dolly Parton Parkway near landmarks such as Food City supermarket and McMahan Independent Missionary Baptist Church, which can help in finding the location.
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