FedEx Office Print & Ship Center

Reviews

• DD

  Debra

  Sep 24, 2026
  1.0
  They NEED to add certification for ALL the staff to be able to take traceable packages with lithium batteries that are properly packed, and identified. With the closure of many FedEx drop off sites it is getting hard to find a site where I can take my packages to. I own a company that pays FedEx alot of revenue and was very disappointed when I took my package to the main hub after being told by an employee at another drop off that they couldn't take it because they're not certified they directed me to the main hub, the main hub would not give me a scanned receipt proving that the package was dropped off. It was the main HUB!! I also drove 13 miles to get to this FedEx.
• DF

  Danelle Farmer

  Sep 22, 2026
  5.0
  I have been using this place for years. The intent is for customers to be able to take care in their printing/faxing needs themselves; however fedex does not make that easy. They’re often under staffed. I’ve seen upwards of 10 people in line at one time with only one employee assisting them. I noticed several reviews mentioned Judy specifically being rude but did they stop to think maybe Judy is doing too much on her own…what are her work conditions like?? I agree there’s no excuse for being rude for no reason but there seems to be an underlying problem with this location. Leadership, kindness and problem solving start at the top and trickle down. Judy has been working here for a long time, I’ve seen here working here for years. I came here to complain about the malfunctioning of their equipment and being short on supplies but after reading comments I wanted to give a shout out to Judy because she has always helped me when I needed it and some of these negative comments on her are unfair. It’s so easy to focus on the negativity in this world but in this case it’s not necessary.
• MM

  Mac

  Sep 15, 2026
  1.0
  Extremely disappointed with FedEx. I was charged an extra fee ($3.99) simply for using a bubble mailer/bubble bag for my shipment, with no clear explanation beforehand. This kind of surprise charge feels like a bait-and-switch and is not the transparent pricing customers expect. I'll be reconsidering which carrier I use going forward. Just use usps
• KK

  Kya

  Sep 2, 2026
  1.0
  ARRIVED AN HOUR BEFORE CUTOFF — STILL MISSED IT BY 3 MINUTES!! Absolutely unacceptable service. I arrived approximately ONE HOUR before the international FedEx cutoff and specifically told the assistant manager that my documents needed to arrive by a certain date. Somehow, despite arriving an hour early, the transaction took so long that I missed the cutoff by THREE MINUTES. Why? Because while I was standing at the counter actively needing assistance, the assistant manager repeatedly walked away from me to help other customers. I actually had to ask her to come back and assist me. I understand being busy. What I don’t understand is abandoning the customer you’re already helping during a time-sensitive international shipment while the cutoff clock is ticking. Even worse, when I expressed concern about the approaching 6 PM cutoff, I was reassured that it supposedly wouldn’t affect my shipment. That information was wrong. It absolutely DID matter. Because of their poor service, I missed my delivery date and was forced to scramble to another shipping location, where I ended up paying substantially more to get my documents sent. Had I arrived three minutes before cutoff, that would have been MY fault. I ARRIVED AN HOUR EARLY. There is absolutely no excuse for this. The lack of urgency, attentiveness, and accountability was disgraceful. If you have a time-sensitive shipment, I would NEVER trust this location with it. Go somewhere else. If zero starts was an option..
• ER

  Emanuel Rodriguez

  Aug 31, 2026
  1.0
  I’m not saying FedEx as a company is bad, but the customer service at this particular location is absolute shit. I have been here for almost two hours trying to complete what should have been a simple process. I used one of the computers and had internet/system issues that prevented me from adding more time, causing me to lose everything I had already done. I ended up having to pay twice and wasted a significant amount of time. When I asked for help with copies and printing, instead of actually assisting me, I was basically told, “You have to do it yourself.” I emailed a document and asked if someone could please print it for me, and again I was told to go back to the computer and figure it out myself. Then I needed a photo — another separate process. Then, when I wanted to ship something, I was told I needed to create an account. At that point, after watching me struggle with all of these different steps, you would think someone working at a FedEx Office could simply say, “Let me help you get this set up.” But no. There was practically no willingness to help. What is the purpose of having employees at a customer service location if customers are expected to figure out absolutely everything themselves? What bothered me the most was the attitude. I am Latino, and I genuinely felt very uncomfortable with the way I was treated. I felt that there was a discriminatory and even racist tone in the way I was spoken to and treated. I do not make that accusation lightly, but that is honestly how this experience made me feel. The employee who treated me the worst was Judy. Her attitude toward me was horrible, dismissive, and completely unprofessional. I sincerely believe management needs to address this with her. People come to FedEx Office because they need help printing documents, making copies, taking photos, creating shipments, and figuring out the process. Not everyone knows how every machine or system works. Helping customers is literally part of customer service. I lost almost two hours here, paid twice because of a system issue, received almost no assistance, and left feeling disrespected. Where is the professionalism? Where is the customer service? FedEx needs to take a serious look at how customers are being treated at this location, especially by Judy. No customer should walk into a FedEx Office asking for help and leave feeling like they were a problem simply for needing assistance.

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