The UPS Store

Reviews

• AD

  Angela Dies

  May 12, 2026
  1.0
  I dont know what has happened to this store. The last few times I have been there, the employees just seem miserable and just hateful. There is only one kind elderly lady that works there and offers help but the others are grouchy and hateful like you are bothering them. I will use another store from now on.
• PS

  Patrick Scales

  May 2, 2026
  5.0
  Very quick and efficient service. Clean, uncluttered store. Staff is helpful and friendly.
• KK

  Ken

  Mar 30, 2026
  1.0
  This store is by far one of the worst UPS Stores I've ever attempted to use. Dropped off a package on Friday at 1:15pm. No scan showing a pickup on Friday night, so I gave it until Sunday before I called the store to verify that it was not still there. The person who answered the phone showed no concern, no offer to double check, just the standard everything is picked up every day at 630 with no exception and nothing is ever left behind. Well first of all I know that's a lie because most UPS stores don't have a pickup on Saturday and definitely not on Sunday. So, today my package is still showing no scan other than the drop off and nobody has offered any explanation on a package that must be to its destination by Thursday. Do NOT ever use this store as it is full of the most apathetic employees around.
• CB

  Charles Barnwell

  Mar 10, 2026
  1.0
  My package arrived there on March 7 2026 and is still sitting there as of March 10 2026. From reading other people's reviews this happens frequently.
• NM

  Noza Mir

  Mar 1, 2026
  2.0
  I am disappointed with my recent experience at the UPS location in Mt. Juliet, TN. The associate whose name is “Irving” assisted me and was rude and dismissive, and I did not feel treated respectfully during the interaction. In addition, I was charged more than expected without a clear explanation of the pricing. I hope management reviews this situation and reinforces customer service and pricing transparency at this location.

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