FedEx Office Print & Ship Center

Reviews

• MS

  martin sordo

  Jun 15, 2026
  5.0
  Excellent and very professional customer service. Michael is the best hard worker. He really cares and helps you. No questions asked.
• LW

  Linda Worthington

  Jun 13, 2026
  5.0
  They were able to get my husband's CPAP to him overnight.
• MH

  Mick Hall

  Jun 3, 2026
  5.0
  I dont ship anything regularly to the point i didnt even know which desk to go to, spoke to Brandon, had everything ready to ship quick, clean and stress free, Thank you Brandon.
• EB

  erik biller

  May 31, 2026
  5.0
  Lindar was incredible with his customer service. He helped walk me through a huge print job when I came in with the wrong sizing and had no clue what I was doing. He was able to make everything perfect exactly how I wanted. I will be using ONLY this location from here on out. thank you Lindar!!!
• RG

  Robert Gomez

  May 22, 2026
  1.0
  I am writing to formally complain about an extremely frustrating experience I have had with FedEx regarding multiple shipping charges and the complete lack of resolution despite repeated attempts to address the issue. I originally shipped a package through FedEx, only to have it returned because it was damaged in transit. At that time, I was informed by FedEx representatives that I would receive credit for the issue and was instructed to simply create a new shipping label and resend the package. When I created the replacement shipment, I accurately entered the package dimensions and weight. FedEx quoted me approximately $128, which was the cheapest available option and reasonable considering the item itself was only worth around $250. Had I known the shipment would ultimately cost over $500, I would have never shipped it in the first place. A week after delivery, FedEx charged my account more than $500 without authorization or approval. Since then, I have spent the last two weeks calling customer service multiple times a day, only to continuously be transferred between departments and told to speak with someone else. Every conversation has resulted in the same runaround with no meaningful resolution. Eventually, I was informed that the charges were considered valid and that there was “nothing that could be done,” despite the fact that I never agreed to charges that exceeded the original quoted amount by more than $400. Charging customers dramatically more than the estimated shipping amount after the fact, without transparency or approval, is unacceptable. As a result of this experience, I have completely stopped using FedEx because I no longer trust the company not to arbitrarily charge whatever amount it “deems appropriate.” To make matters worse, I was charged again today for another shipment, and after once again spending time on the phone being transferred around, I was told there is nothing that can be done until after the holidays because the charge is still pending. At this point, it is very clear that FedEx has no interest in actually resolving customer concerns. Between the original shipment issue, the excessive charges, the repeated transfers, and the inability to speak with anyone empowered to help, this has been one of the worst customer service experiences I have ever had. I strongly urge FedEx to review these charges, provide a detailed explanation for why the final billed amount differed so drastically from the quoted estimate, and issue appropriate credits or refunds. I also highly recommend other businesses and customers proceed cautiously before using FedEx services.

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