The UPS Store

Reviews

• CM

  cameron miller

  May 11, 2026
  2.0
  Will be contacting corporate as well girl Kaylee rude being lazy to do their job simple return but tired to say she couldn’t do it, but guess what at the end of it it was supposed to be returned
• KP

  Kim Ponder

  May 7, 2026
  1.0
  I use Amazon and other online shopping experiences quite a lot. Actually weekly I live one hour from a local UPS store to make exchanges. This location I happened to use for the second time. The lady that waited on me she acts like she’s the manager I’m assuming I did not get her name. I had a box with some heavy items in it. These items had been shipped in the box that I was returning them in two of the corners had been slightly torn upon shipping. She said these will need to go in a box. I politely replied this is the box that came in, so I’m going to be returning them in that box. She went only explained that she did not think that it would work since one of the corners was slightly torn. I asked do you mind taping it. She put one strip of tape down the middle of the box and that’s all she was going to do. She went on to explain that they were limited and how much tape they could use. I politely picked up my box I left. I took it to another UPS store three blocks over. I handed her the same box she politely asked how my day was going had small talk conversation excepted the box with no issue no explanation and put four strips of tape on the box. That is the difference between sorry customer service and the customer service that each customer deserves. I do not recommend at all if you use this store do not allow the lady that has a long blonde ponytail to wait on you.
• TK

  Tina Kelly

  May 1, 2026
  5.0
  Love this UPS! Staff is engaging, helpful and keeps the areas clean!
• NG

  Naomi Gregory

  Apr 27, 2026
  5.0
  Raymond was patient and so helpful! He gave me all the info I needed to make my Amazon return easy and affordable!
• JW

  Jane Williams

  Apr 23, 2026
  5.0
  I was having trouble returning an Amazon order at the store located on State of Franklin, so I called in the morning and spoke with Tiffany at the browns mill rd location. She promised to help me. I arrived and Kalee was absolutely wonderful!!!! I started by telling her how I had been to the other location 3 times but they wouldn't take my package. She scanned it and returned it instantly. She apologized to me for having such a hard time. She assured me the package was fine and wished me well. This store was so nice and friendly. They deserve a raise!

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