The UPS Store

Reviews

• CC

  Cole Creighton

  1 day ago
  1.0
  They charged me 4 dollars for one piece of tape
• DJ

  Darren Jemison

  Jul 6, 2026
  1.0
  Before I post this review, I would like those give the store owner a chance to discuss this with me.
• JB

  Josh Booker

  Jul 6, 2026
  1.0
  This happened on 1/4/25 but feeling petty now and posting this. It was very unprofessional the lady locked the door on me at 4:59 as I was walking up. There were customers already still in the store and then she finally came to the door when I was knocking on it. As I try to explain myself, she just admitted that she knew the direction I was walking up from but still locked the door. She walked away, locked the door and then stood at least 20 feet away from the window and held her hand up with the number five as she was mouthing we close at 5:00. She then tried to say she feels threatened because I was mad because I was treated so poorly. All I had to do was return an Amazon package. Scan a QR code give the product and then I’m gone. Wouldn’t have taken 2 minutes. I would’ve gotten out faster than the customers already inside. If you don’t believe me go check the cameras. I even got a reply from the manager or owner saying she did lock the door at 4:59:50. No consequences probably came to the worker. Don’t go here and don’t be like these people. Who can’t admit when they’re wrong. If I could leave 0 stars I would.
• RP

  REBECCA PUHR

  Jun 11, 2026
  5.0
  Great employees be careful about using pc in office bad financial transaction from Tennessee to Florida
• CC

  chris

  Jun 9, 2026
  1.0
  if I could leave zero stars or negative I would. I've never had an issue with this store as I've shipped things here from time to time over the years but brittnie who told me she is the store manager here (I'm not sure if that's true or not) was who we talked to on the phone over a package that never got delivered from the store . while on the phone the girl just absolutely flipped a switch while we were talking trying to get some resolution on it asking questions. As a customer whose package was lost we had every right to be pissed and neither my girlfriend nor I raised our voice or got disrespectful in any way and this girl literally just flipped a switch and started shouting at us over the phone that we were not going to berate her or disrespect her and told us she was there till 7 o'clock if we wanted to come have a civil conversation. So I go down there with some documentation in hand to show her what we were talking about and I asked her who was responsible for this package once we gave it to them because she said it was not their fault. she continued to tell us that it was our fault for not keeping the receipt. Well we did throw the receipt away when the manufacturer of the package that was supposed to be returned to us sent an email and said we are shipping you your new machine. anyway then she just immediately said that my behavior was threatening to her. i literally laughed and said you all lost our package.She asked me to leave. So I said OK can I have a case number for the phone call she said was recorded earlier. she would not give me that. I said can I have a contact number of the owner or a regional manager and she would not give me that. She was incredibly overdramatic and rude and disrespectful beyond words and the reason I wanted the case number for the phone call was so whoever needed to see it or hear it could see that we absolutely were neither one of those things. there was another male worker in there and I feel sure he probably wanted to crawl under the desk I could just tell by his demeanor that he was embarrassed at the way she was handling the situation. I have been angry over customer service at times just like anyone and this was actually not one of those times. neither me nor my girlfriend raised our voice we didn't get smart we didn't get rude she literally went off like someone who was unstable or someone who was looking for a fight or looking for trouble I sincerely hope whoever her superiors are see this

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